Internal Communications & Knowledge Management Intern

LMCU•Grand Rapids, MI

1d•Onsite

About The Position

The Internal Communications and Knowledge Management Intern supports the development, maintenance, and promotion of LMCU’s employee intranet, ServiceNow Employee Center, and knowledge base. This role helps ensure employees can easily find, understand, and use the information they need to do their jobs effectively. The intern will assist with content development, editing, organization, quality assurance, employee communications, campaign support, and project coordination. This position offers practical experience in internal communications, knowledge management, digital content, employee experience, and cross-functional collaboration.

Requirements

Strong writing, editing, proofreading, organizational, and communication skills.
Strong attention to detail and commitment to accuracy.
Ability to manage multiple priorities, work independently, and collaborate across teams.
Interest in internal communications, knowledge management, digital content, or employee experience.
Proficiency with Microsoft 365 applications; experience with SharePoint, ServiceNow, or content management systems is a plus.
College student at freshmen, sophomore, junior, senior, or master level status, or a recent college graduate within the last 3 months.
Major in Communications, Public Relations, Journalism, Marketing, English, Business, Information Management, or a related field.

Nice To Haves

Hands-on experience with content management, internal communications, knowledge management, or intranet administration, preferred.
3.0 GPA or greater preferred.

Responsibilities

Assist with maintaining and improving content within the LMCU ServiceNow Employee Center and knowledge base.
Draft, edit, format, and review knowledge articles for clarity, accuracy, usability, and consistency.
Help organize content, metadata, supporting documents, and review schedules to identify outdated, duplicate, or missing content while supporting ongoing content audits.
Test navigation, links, and search functionality while documenting improvement opportunities.
Track content updates and support publishing, archiving, and governance processes.
Apply established content, accessibility, formatting, and writing standards to create clear, employee-friendly information.
Maintain knowledge management standards, best practices, templates, examples, and other supporting resources.
Assist with content quality reviews and identify opportunities to improve consistency, usability, and employee self-service.
Help create, maintain, and update templates, checklists, job aids, FAQs, quick-reference guides, and training resources with reminders for article reviews, content updates, and knowledge cleanup activities as needed.
Support onboarding and training by preparing materials, coordinating sessions, and maintaining an organized resource library of best practices, examples, and training materials.
Respond to routine questions about templates, formatting, and article submission processes, escalating questions involving policy, governance, compliance, or content ownership.
Gather examples of effective knowledge articles that can be shared with content contributors.
Draft Employee Center announcements, tips, feature highlights, and educational content including short “Did You Know?” messages, presentations, demonstrations, FAQs and talking points that encourage employees to use the Employee Center as a primary source of information.
Help maintain an editorial calendar for Employee Center news and adoption messages.
Assist with user testing by completing assigned scenarios and documenting findings while collecting and organizing employee questions and feedback following launches or communication campaigns.
Draft and edit employee emails, intranet articles, announcements, FAQs, and promotional content.
Support communication campaigns, editorial calendars, Employee Center adoption efforts, and employee engagement initiatives.
Collect and organize employee feedback and assist with basic engagement, adoption, and content performance reporting.
Attend meetings, document action items, and support project tracking.
Maintain content calendars, project documentation, and shared resources.
Assist with launches, content migrations, audits, quality reviews, and other team projects.
Adhere to and champion our core values of curious minds, collaborative hearts, and continuous excellence.
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.