Internal Auto Damage Adjuster

Rockingham Insurance Company•Harrisonburg, VA

7h•$55,137 - $75,814•Hybrid

About The Position

Reviews estimates from body shops and independent adjusters to determine the most cost-effective resolution of physical damage claims. Responsible for preparing estimates for Rockingham, handling total losses for insureds and claimants, and monitoring rental vehicle usage.

Requirements

Comprehensive knowledge of insurance theory and practices
Familiarity with the automobile estimating process and total loss handling for vehicles
Familiar with LKQ parts, aftermarket parts along with salvage handling
Provide superior customer service to policyholders, agents, and co-workers
Displays a clear understanding of who their customer is (internal and external)
Exhibits a sound understanding of department goals and objectives
Working knowledge and effective utilization of technology, including Microsoft Office
Uses professional language, tone and style, in all oral and written communications
Understands the company’s products, services, department function and overall organization
Well organized and uses time effectively to meet priorities and objectives
Able to effectively balance competing priorities
Demonstrates initiative and innovation in daily performance of responsibilities
Effectively utilizes and maximizes the use of available technology to optimum productivity advantage
3 + years’ experience handling automobile physical damage claims, preferably in Virginia
Experience with either Mitchell or CCC estimate software required
High school diploma or GED required

Nice To Haves

Prior field auto damage experience preferred
associate or bachelor’s degree preferred

Responsibilities

Determines most cost-effective solution to resolving physical damage claims, including utilization of aftermarket parts and salvage parts
Writes estimates utilizing CCC estimating software
Negotiates with claimants, carriers, and attorneys to reach fair and equitable settlement
Monitors rental for both insureds and claimants
Researches and maintains knowledge of compliance requirements, including the Fair Claims Practices Act
Understands, responds to, and relays emerging issues impacting claims adjustment and loss control
Completes timely, accurate reporting and documentation of reserve claim information
Adequate reporting and documentation of all reserve and claim information on a timely basis to allow for proper tracking, statistical analysis and review by claims management
Maintains accurate and comprehensive claim file documentation
Pursues subrogation and/or arbitration, when applicable
Support Auto Damage Supervisor as requested
Other duties as assigned