Internal Advisor

Penske Automotive Group•Mentor, OH

19h•$1,000•Onsite

About The Position

The Internal Advisor manages repair orders on dealership inventory requiring service repair or external conditioning. This role is crucial in delivering extraordinary customer experiences and ensuring the efficient operation of the service department.

Requirements

Genuine interest in providing an exceptional customer experience.
Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
Excellent communication, interpersonal, and organizational skills.
Strong work ethic with the ability to work in a fast-paced, results-driven environment.
Commitment to ensuring customers have a world-class experience.
Ability to wear all required safety and health personal protective equipment, including respirator, in the manner recommended by the equipment manufacturer.
Ability to take direction from multiple employees and prioritize work.
Good communication skills, including the ability to listen to customers and determine how to assist them.
Ability to work well in a team environment.
Knowledge of automotive systems, tools, and repair processes.
Outstanding attention to detail with a commitment to quality.
Ability to use technical reference materials and technical manuals in written and online formats.
Ability to communicate technical terms to non-technical audience.
Ability to follow processes to ensure quality and safety.
Effective time management skills and ability to prioritize.
High school diploma or the equivalent or equivalent combination of education and experience.
Valid Driver's License

Nice To Haves

Prior experience in service department

Responsibilities

Manage repair orders on dealership inventory requiring service repair or external conditioning.
Deliver an unparalleled level of expertise.
Run an efficient service department focusing on customer satisfaction while ensuring profitability.
Hit challenging monthly goals to grow the service department and career.
Ensure customers have a world-class experience at every step of their ownership journey.
Wear all required safety and health personal protective equipment, including respirator, in the manner recommended by the equipment manufacturer.
Take direction from multiple employees and prioritize work.
Listen to customers and determine how to assist them.
Work well in a team environment.
Use technical reference materials and technical manuals in written and online formats.
Communicate technical terms to non-technical audience.
Follow processes to ensure quality and safety.
Manage time effectively and prioritize tasks.