Internal Accounts Product Owner, AVP

Citi • Tampa, FL

5d • $87,280 - $130,920 • Onsite

About The Position

The Internal Accounts Specialist is a seasoned professional within Citi’s Services organization, responsible for driving governance, oversight, and operational integrity of internal accounts. This role supports a critical enterprise-wide initiative by ensuring robust control frameworks, effective data management, and disciplined lifecycle management across internal accounts. The individual leverages deep subject matter expertise to enhance production verification testing (PVT) practices and optimize internal account processes, including taxonomy design, onboarding, remediation, and control development. This role requires a comprehensive understanding of how governance, data, controls, and operational workflows intersect within Services and align to broader organizational objectives. Operating in a complex and dynamic environment, the role involves evaluating moderately complex issues with meaningful business impact. The individual is expected to assess alternatives, resolve competing priorities, and deliver pragmatic solutions informed by multiple data sources and stakeholder perspectives. Strong analytical capability is essential to interpret and validate data across disparate systems, while exceptional communication and influencing skills are required to partner effectively with cross-functional stakeholders, including Technology, Operations, Risk, Finance, and Lines of Business. The role also carries leadership responsibilities, including guiding project execution and contributing to strategic decision-making. Success in this position drives measurable impact across projects, geographies, and functions by shaping outcomes through expertise, collaboration, and sound judgment.

Requirements

• 5-8 years of experience
• Demonstrated experience in Product Management and/or Product Development discipline
• Experience in and understanding of logistics or Industrial verticals experience with e-commerce solutions preferred
• Complex judgments and solutions based on sophisticated analytical thought comparing and selecting complex alternatives
• In-depth quantitative or qualitative analysis to solve problems and develop new, innovative solutions
• Ability to apply ingenuity and creativity to problem analysis and resolution in complicated and/or novel situations
• Developed diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers
• Experience with and confidence in delivering presentations to clients and senior managers
• Bachelor’s/University degree or equivalent experience
• 5–8 years of relevant experience in financial services, operations, product management, governance, or risk-related disciplines
• Strong analytical and data interpretation skills, with the ability to synthesize complex datasets into actionable insights
• Demonstrated ability to assess complex situations, evaluate alternatives, and develop practical, well-reasoned solutions
• Experience contributing to process design, governance frameworks, or operational and product improvements
• Strong understanding of banking infrastructure and financial services operating models is a plus
• Proven ability to operate effectively in dynamic environments, balancing competing priorities and driving execution
• Strong collaboration and stakeholder management skills, with the ability to influence across functions and levels
• Excellent communication skills, including the ability to present insights and recommendations to senior stakeholders

Responsibilities

• Support the design, documentation, and execution of the internal account governance framework, ensuring consistent standards, oversight, and compliance across the Services organization.
• Contribute to PVT activities to validate that processes, controls, and system configurations operate effectively in production environments, while helping to enhance supporting workflows and tools.
• Assist in developing and implementing end-to-end lifecycle processes, including account onboarding, maintenance, periodic review/attestation, and closure.
• Help define and standardize internal account data requirements, classifications, and attributes to ensure consistency, transparency, and alignment with enterprise data frameworks.
• Support identification of control and process gaps, provide input into remediation strategies, and partner with stakeholders to drive timely and sustainable resolution.
• Contribute to the development and ongoing enhancement of reporting and dashboards, including KPIs and metrics used to assess account health, monitor trends, and inform governance decisions.
• Assist in the design and evolution of internal account controls, including approval processes, access controls, monitoring mechanisms, and periodic validation activities.
• Partner with Technology, Operations, Risk, Finance, Legal, and business teams to deliver aligned governance solutions and support program execution.
• Prepare materials and insights for governance forums and leadership reporting, supporting effective decision-making and program transparency.
• Contribute to the delivery of key initiatives by tracking progress, coordinating across workstreams, and ensuring alignment to program objectives.
• Identify opportunities to streamline workflows, improve efficiency, and enhance controls through process redesign and adoption of best practices.
• Apply sound risk judgment in all activities, ensuring adherence to policies, regulatory requirements, and ethical standards, while proactively identifying and escalating control issues.

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree