Intern ITZ009

ND Paper•Rumford, ME

6h•$23 - $28

About The Position

The Intern provides analytical, technical, and administrative support for the design and installation of new and existing personal computer systems, printers, and RF scanning systems in accordance with End User Computing (EUC) processes. The role troubleshoots computer, printer, RF scanning, and peripheral-equipment issues, involving vendors when needed, and supports Service Desk tickets through timely resolution. The intern installs, configures, and tests computers under current imaging standards; maintains documentation, issue and installation records, software-license compliance, and inventory; and follows relevant policies and procedures. The position also participates in team and manager-technician meetings and HR and safety training. Safety is a core value, and the role is expected to contribute to a safe work environment.

Requirements

Graduate of or currently enrolled in an IT-related program or technical field.
Motivation, drive, interpersonal skills, and verbal and written communication skills.
Ability to work in a team-based environment.
Problem-solving and analytical skills, including the ability to translate business requirements into technical design.

Nice To Haves

Ability or willingness to learn the TrackIT! ticket-based support system.
Working knowledge of Windows 10/11 computers and application software, including MS Office 2007/2010/2012/2016, MS Project, MS Visio, Internet Explorer, Cisco AnyConnect VPN, SCCM, and InTune.
Ability to learn the Citrix environment.
General knowledge of Ethernet and Wi-Fi networks.
Familiarity with Active Directory structure.
Comfort working in a heavily virtualized environment.

Responsibilities

Help design and install new and existing personal computer systems, printers, and RF scanning systems in accordance with EUC processes.
Analyze and resolve personal computer, printer, RF scanning, and peripheral-equipment problems, contacting vendors for support when necessary.
Maintain standard documentation for EUC processes.
Install, configure, and test new and re-issued personal computers under current EUC imaging standards.
Maintain accurate records of end-user issues, new computer installations, and computer re-issues in appropriate tracking systems.
Take ownership of Service Desk support tickets and follow through promptly to resolution.
Maintain compliance with software licensing and inventory standards.
Follow and help enforce computer, electronic communications, and voicemail policies and procedures.
Participate in weekly team meetings and one-on-one manager/technician meetings.
Participate in published HR, safety, training, and development initiatives.
Actively support safe execution of work and perform other duties as requested.