Intern - Year Round (Lending)

Navy Federal•Pensacola, FL

1d•Onsite

About The Position

Collateral Operations supports Navy Federal's consumer lending portfolio by managing vehicle title and lien servicing activities, ensuring loans maintain valid proof of ownership and comply with state and regulatory requirements. The department partners with members, DMVs, dealerships, repossession vendors, and internal business units to protect the credit union's collateral position, minimize financial risk, and deliver an efficient member experience throughout the life of the loan. A requirement of this position is you must be currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship. Please upload your transcripts by adding them to the “Intern Proof of Enrollment” section of the application.

Requirements

Must be pursuing a degree from an accredited college/university, preferably Finance, Accounting, Business Administration, Economics, Business Analytics, Data Analytics, or other related business and quantitative disciplines
A solid technical skillset and/or strong business acumen, particularly the ability to analyze data, identify trends, make sound business decisions, and communicate findings effectively
Ability to exercise initiative and good judgment to make sound decisions
Bedside manner, not just internal communication, but also in the event they need to speak with members.
Ability to adapt to new technologies
Ability to provide exceptional customer service
Ability to work independently and in a team environment
Effective interpersonal, verbal, and written communication skills
Effective research, analytical, and problem solving skills
Effective skill maintaining accuracy with attention to detail and meeting deadlines
Effective word processing and spreadsheet software skills
Effective organizational, planning and time management skills

Nice To Haves

Experience using Microsoft Excel for data organization, analysis, and reporting
Proficiency with Microsoft Office applications, including Outlook, Word, PowerPoint, and Teams
Experience in data analytics, operational reporting, and process improvement
Communication with impact and be committed to self-development

Responsibilities

Research and resolve title, lien, and ownership discrepancies by coordinating with state DMV agencies, vendors, dealerships, and internal business partners to ensure accurate collateral records
Process and maintain collateral documentation, including title transfers, lien perfection, lien releases, and title corrections, while ensuring compliance with state-specific regulations and credit union policies
Analyze collateral-related exceptions and automated system data to identify processing issues, support operational efficiency, and ensure timely resolution of member and business unit requests
Provide support to assigned department; may work on small projects or portions of larger projects
Support business strategy and initiatives within the business unit and/or across the organization
Assist and collaborate with various levels of staff to accomplish tasks/assignments
Perform research and analysis; may include quantitative and/or qualitative analysis
Maintain professionalism in all interactions, placing member service as priority
Provide comprehensive day-to-day operational support
Provide support in functional areas of the credit union
May provide direct member service in high volume situations
Process and update data in automated systems; may generate and analyze reports
Perform other duties as assigned