Intern - Year Round (Change Management)

Navy Federal•Pensacola, FL

10d•Onsite

About The Position

This year-round internship provides an opportunity to gain practical experience in Navy Federal's Enterprise Technology Services Change Management function. The intern will support operational, analytical, documentation, and reporting activities while learning established standards, policies, and procedures. The role is designed for a student who can contribute to day-to-day team deliverables, participate in a collaborative environment, and develop technical, analytical, communication, and professional skills. This is a full-time or part-time flexible internship based on school schedule. A requirement of this position is you must be currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship. Please upload your transcripts by adding them to the “Intern Proof of Enrollment” section of the application.

Requirements

Must be pursuing a degree from an accredited college/university
Ability to exercise initiative and good judgment to make sound decisions
Ability to learn and adapt to new technologies, tools, workflows, and business processes
Effective interpersonal, verbal, and written communication skills
Effective research, analytical, and problem-solving skills
Strong attention to detail with the ability to maintain accuracy and meet deadlines
Effective word processing, spreadsheet, and presentation software skills
Effective organizational, planning, note-taking, and time management skills
Ability to work independently and in a collaborative team environment
Commitment to professionalism, member service, continuous learning, and self-development.

Nice To Haves

Interest in technology operations, IT service management, risk management, governance, audit readiness, or IT change management
Exposure to data analytics, reporting, process documentation, or administrative support.
Familiarity with ServiceNow, Microsoft Excel, PowerPoint, SharePoint, Planner, Power BI, or similar collaboration and reporting tools
Ability to contribute to reports, presentations, process maps, and other team deliverables with coaching from experienced staff

Responsibilities

Provide day-to-day operational support to the Change Management function within Enterprise Technology Services, including small projects or defined portions of larger initiatives
Assist with Change Management activities that support business strategy, service transition, process consistency, and technology initiatives
Collaborate with Change Management team members, technology partners, business stakeholders, and other staff to complete assigned tasks
Perform basic research and qualitative or quantitative analysis to support process improvements, reporting, audit readiness, and decision-making
Attend selected meetings, maintain clear notes, document important discussion points, and track assigned follow-up items
Process, update, and validate data in approved systems such as ServiceNow or related reporting tools; may generate basic reports or dashboards under guidance
Support routine reviews of data to help identify accuracy, completeness, timing, or process adherence issues
Contribute to documentation, job aids, presentations, and knowledge materials that improve consistency and team understanding of the Change Management process
Maintain professionalism in all interactions, with a focus on member service, collaboration, confidentiality, and attention to detail
Perform other duties as assigned