Intern – Ticket Operations

Milwaukee Brewers•Milwaukee, WI

2d•Onsite

About The Position

The Ticket Operations Intern will provide support for the Ticket Operations department by assisting with various administrative and operational duties throughout the office. This position will be provided with the opportunity to experience the daily functions of an MLB ticket operations department and support the ticket office management team in providing exceptional customer service as well as maximizing ticket sales and revenue opportunities. The internship typically lasts 16-20 weeks from the time of hire with a potential for extension.

Requirements

1 or more years of experience in customer service
Exceptional communication skills
Exceptional time management skills
Exceptional organizational skills

Nice To Haves

Prior cash handling experience

Responsibilities

Work closely with the Ticket Operations staff in selling individual game tickets utilizing our ProVenue ticketing system to process all ticket transactions.
Assist in the processing, printing, and distribution of individual tickets.
Assist in the fulfillment of all Ticket Office mailing projects including Kids Crew, Group and All-Inclusive Tickets, Brewers Buddies Tickets, and Holiday Gift.
Service and interact with customers on a regular basis to help resolve ticketing questions and concerns through our various communication avenues including phone, email, online chat and at ticket windows.
Help with office clerical duties, i.e. data entry, updating informational spreadsheets, filing, and general office work.
Assist with editing and posting on the daily check-in board during the regular season.
Aid in the preparation of the box office including outfitting supplies, signage placement, and other setup duties.
Assist Ticket Operations Coordinators with Theme & Community Nights redemption and customer service.