2026 Internship - Technical Support

Johns Hopkins Applied Physics Laboratory•Laurel, MD

6d•Onsite

About The Position

This internship offers an opportunity to join a hardworking IT support team passionate about solving IT problems. The role is ideal for individuals keenly interested in technology, seeking an environment with training, coaching, and mentoring for career growth. The intern will support the information technology needs of a leading university-affiliated research center, working with engineers, scientists, and business professionals addressing critical national challenges. The organization has been recognized as one of Computerworld's Top Places to Work in IT for seven consecutive years. The primary responsibility will be to provide onsite and remote support services to customers, including delivery and system setup, computer imaging, computer and peripheral installation and repair, software installs, and iOS setups/troubleshooting. The role involves resolving IT problems submitted via phone, email, chat, and the ticketing system, as well as performing system quality assurance and testing, and other assigned duties.

Requirements

Pursuing a Bachelor's or Master's degree in Computer Science or other IT-related field.
A minimum 3.0 GPA on a 4.0 scale.
Familiarity with troubleshooting IT software and hardware.
Familiarity with Windows OS and Microsoft Office products.
Possess a positive attitude with excellent written and verbal communication skills.
Ability to work in a team environment as well as independently.
Highly motivated and have strong customer service skills.
Ability to lift up to 40 lbs.
Able to obtain a Secret security clearance.
U.S. citizenship.

Nice To Haves

Experience troubleshooting Windows and Mac computer hardware and software.
Familiarity with Linux OS, printer troubleshooting and scripting.
IT certifications (e.g., A+, Sec+, Network+).

Responsibilities

Provide onsite and remote support services to Lab customers with IT issues to include delivery and system setup, computer imaging, computer and peripheral installation and repair, software installs and iOS setups/troubleshooting.
Resolve IT problems submitted via phone, email, chat and the ticketing system.
Perform system quality assurance and testing.
Perform other duties as assigned.