Intern Technical II

SAIC•Princeton, NJ

20h•Onsite

About The Position

SAIC is seeking a 6 Month Intern / Co-Op Help Desk Technician resource to support a 24x7 data center and its users at a customer site in Princeton, NJ. The candidate will help manage the operation of the supercomputer, associated systems, and support the user's computer systems in a heterogeneous environment. Activities will include the monitoring of batch compute jobs, network performance, and facility infrastructure. The candidate will be working with highly technical climate scientists and must have great communication skills to respond to user requests in a user-friendly and professional manner.

Requirements

Great communication skills

Nice To Haves

Experience supporting a 24x7 data center
Experience managing the operation of a supercomputer
Experience supporting user computer systems in a heterogeneous environment
Experience monitoring batch compute jobs, network performance, and facility infrastructure
Experience working with highly technical climate scientists

Responsibilities

Troubleshooting computer hardware problems, analyzing production job performance issues, and proactively monitoring performance of the Laboratories networking environment to identify and coordinate resolution of problems.
Monitor all health of local and remote systems within the High Performance Program.
Answer Help Desk requests at a Tier I Level, providing adequate triage and follow-up.
Develop and maintain scripts for operation use.
Escalate HPC issues to system and vendor staff.
Troubleshoot user issues, responding to Help Desk tickets, keeping users informed of resolution progression.
System deployments and routine maintenance such as patching, updates, etc.
Triage and investigate tickets for users as they come in.
Perform operations level technical tasks i.e. reset passwords, resolve printing/scanning issues, peripheral hardware issues, etc.
Perform operations logistics such as building checks, package logging, visitor processing, answer phone calls, etc.
Taking on non-interference projects.