Intern - Year Round (Service Desk)

Navy Federal Credit Union•Pensacola, FL

1d•$17 - $30

About The Position

The Service Desk is a fast-paced environment that operates 24/7 to support our enterprise. Our Service is responsible for acting as the first point of contact for Enterprise Technology Services (ETS) where we strive to resolve customer incidents, answer questions, and/or assist with submitting Service Catalog Requests wherever necessary. Our vision is to provide customers with a service-oriented, single point of contact within ETS for issue resolution and request fulfillment. Our mission is to extend NFCU’s superior member centric service commitment to employees by addressing IT issues, striving for first-contact resolution whenever possible, timely escalation, management of incidents and service requests to enable employees to serve members around the globe. We are seeking innovative individuals that can react to a fast-paced environment to leverage and stretch certain skill sets to help us reach a common goal. We are looking for someone that can pivot when needed and has the ability to multitask and work in various systems/applications to help promote customer satisfaction.

Requirements

Must be currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship.
Ability to react to a fast-paced environment.
Ability to pivot when needed.
Ability to multitask.
Ability to work in various systems/applications.