Intern, Sales Operations
About The Position
As a James Hardie intern, you will gain hands-on experience in your chosen field while contributing to meaningful projects that drive business results. Our 12-week paid internship program is designed to provide real-world industry exposure, strengthen your professional and technical skills, and help prepare you for a successful career. Throughout the program, you will collaborate with experienced professionals, build valuable relationships across the organization, and take on work that makes a measurable impact. You will also have access to mentoring opportunities and professional development resources to support your growth and career aspirations.
Requirements
- Currently enrolled in a bachelor's degree program in a relevant discipline at an accredited university, with an anticipated graduation date between December 2027 and May 2029 (rising junior or rising senior).
- Strong academic performance with a minimum GPA of 3.0.
- Available to work full-time for 12 weeks during summer 2027.
- Reliable transportation to and from the work location.
- Authorization to work in the United States.
Nice To Haves
- Target majors: Business Administration/Management, Marketing, Computer Science/Info Systems
- Analytical and customer-centric mindset
- Creative problem-solving and attention to detail
- Project management and organizational skills
Responsibilities
- Analyze user adoption metrics, customer engagement trends, and platform performance data.
- Support development of the HardieLink Adoption & Health Dashboard and executive reporting.
- Identify opportunities to improve customer adoption and overall platform utilization.
- Assist with user onboarding, registration tracking, and customer communications.
- Create and maintain training materials, user guides, FAQs, and video resources.
- Support customer activation and contribute to the HardieLink Customer Success Playbook.
- Support UAT, regression testing, and validation of new features and enhancements.
- Document defects, track testing results, and collaborate with product and IT teams.
- Recommend improvements to enhance platform quality and user experience.
- Maintain training materials, feature announcements, release notes, and knowledge base content.
- Ensure customer-facing information is accurate, current, and easy to access.
- Support self-service resources that improve customer engagement and reduce support needs.
- Analyze customer feedback, survey results, feature requests, and support trends.
- Identify customer needs and recommend enhancements to improve the user experience.
- Present insights and recommendations to support product roadmap and adoption strategies.
Benefits
- Full-time work experience and competitive pay
- Meaningful projects with business impact
- Mentorship and guidance
- Feedback and evaluation
- Exposure to James Hardie culture
- Networking opportunities and skill development
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What This Job Offers
Job Type
Full-time
Career Level
Intern
