Intern, Sales Operations

This description•Denver, CO

9d•Onsite

About The Position

Kroenke Sports & Entertainment (KSE) is seeking a phenomenal teammate with strong time management and interpersonal skills, a professional manner, positive attitude, and eagerness to learn. The ability to multitask and adapt to a changing environment are imperative to success in this position. The Sales Operations Analyst is responsible for supporting the day-to-day operations of the ticket sales, service and marketing teams within the sports and entertainment organization. The role is primarily focused on operations support for the sales and service teams but will also work with marketing for the four professional Denver teams.

Requirements

Applicants must be pursing an undergraduate degree in sports management, marketing, business analytics, CRM or a related field, or equivalent work experience
Strong Microsoft Excel proficiency
Moderate proficiency in SQL
Understanding of sports ticket sales methodology and cycles

Nice To Haves

Experience with CRM and other sales enablement software preferred
Experience with sports sales technology platforms such as Fevo, Spinzo, LAVA, Outreach, or similar tools

Responsibilities

Oversee the administration, optimization, and day-to-day functionality of CRM and sales enablement platforms used by ticket sales and service teams
Successfully execute sales/service lead management processes, including a standard process structure that accounts for variability between the different properties (e.g. Nuggets vs. Avalanche)
Work with Fan Engagement and Data Science teams to ensure data flows between operations tech platforms is efficient and easily maintained
Monitor adoption and utilization of sales technology platforms and recommend improvements when needed.
Customize/configure platforms, specifically Salesforce CRM, to ensure 100% user adoption and role-specific attribute management