Intern, Project Coordinator, SmartSense (Mishawaka, IN)
About The Position
Join a high-performing, tight-knit team at a fast-growing company using the Internet of Things (IoT) to transform how organizations maintain compliance, enhance safety, and reimagine operations. SmartSense by Digi and Jolt are trusted by some of the world’s most recognizable brands including CVS Health, Walgreens, Walmart, McDonald’s, Jack in the Box, Hartford HealthCare, and Children’s Minnesota to protect their operations and the people they serve. We’re looking for team-oriented change agents who want to help shape the future of IoT. The Customer Success Coordinator (CSC) supports the Customer Success team by ensuring customers receive timely, proactive, and consistent service throughout their life cycle. This role focuses on coordination, communication, and execution—helping customers achieve value, supporting renewals and retention, and enabling Customer Success Managers (CSMs) to focus on strategic relationships.
Requirements
- High School Diploma or enrolled in College
- Excellent project management, communication, organization, or problem-solving skills.
- Ability to manage multiple priorities and meet deadlines in a dynamic environment.
- MS Office, especially Excel and PowerPoint.
- Ability to effectively communicate internally and externally.
Nice To Haves
- Proficiency in CRM software, project management tools, and
- Previous SaaS or IoT experience is a plus
- Call center or customer support experience a plus
Responsibilities
- Proactively monitor customer health indicators and escalate risks to the CSM.
- Support onboarding, adoption, renewal, and expansion activities as directed by the CSM.
- Assist with renewal preparation, including usage reports and success summaries as dictated by the CSM.
- Maintain accurate customer project records housed in Totango/JIRA.
- Prepare customer health reports and internal summaries as dictated by the CSM.
- Ensure internal documentation and customer records are current.
- Coordinate with Support and Implementation teams to resolve customer issues when appropriate.
- Support process improvements to enhance customer experience as directed by CSM.
- Own the health of small business and tech touch level franchisees, locations, and owners that roll up to larger Enterprise parent companies.
- Work on customer remediation projects and efficiency projects as directed by the CSM, CPC Manager, or Director.
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What This Job Offers
Career Level
Intern
Education Level
High school or GED
