Intern, Partnership Success, Premium

Minnesota Wild•Saint Paul, MN

2d•Onsite

About The Position

The Intern, Partnership Success, Premium supports the Partnership Success team with a focus on premium sales and service by fulfilling and executing suite and loge rentals. This role will work closely on annual products and client experience.

Requirements

Bachelor's degree in Sales, Business, Sports Management or other related fields or equivalent experience.
At least one year of experience in customer service and/or sales.
Excellent time management and organizational skills with ability to successfully prioritize and multi-task.
Ability to work collaboratively within team environment with a focus on quality fan and guest experience.
Possess a strong work ethic and high level of integrity.
Attention to detail with excellent written and verbal communication skills.
Demonstrates a positive attitude.
Coachable, open to learning and receiving feedback.

Nice To Haves

Experience working in CRM system a plus (KORE preferred).
Knowledge of hockey preferred but not required.

Responsibilities

Provide exceptional service and communication to premium clients.
Maintain exclusive suite holder and loge member relationships.
Communicate effectively with premium clients via phone and email.
Manage post-game survey responses.
Develop monthly calendars for premium clients.
Support sales, fulfillment, and game day operations for premium spaces.
Assist with suite rentals, including but not limited to selling, fulfilling, and day-of hosting.
Accurately relay catering orders and information to the premium catering department.
Process suite rental orders in CRM system.
Assist in the development of annual suite and loge products, benefits, and experiences.
Assist with development and budget management of events and gifting for premium clients.
Support annual revenue generation by maintaining report accuracy in KORE/Tableau software.
Collaborate with various departments including analytics, ticket/premium operations, and corporate partnerships.
Support all other department initiatives.
Perform other duties as assigned.