Intern, Multifamily

Harbor Group Management•Cumming, GA

1d•Onsite

About The Position

The internship program is for 10 weeks and is held at multiple locations around the United States. Throughout this period, you will have the exciting opportunity to live in a fully furnished apartment at the specified property, with all rent and utility expenses covered. Additionally, you will participate in internship events at our headquarters, with travel expenses fully covered. As an intern, you'll gain valuable experience by immersing yourself in the daily routines of key roles, including the Regional Manager, Property Manager, Assistant Property Manager, Maintenance Supervisor, and Maintenance Technician. Working under the guidance of the property manager, you will acquire essential skills for resident interactions, shadow the leasing staff, and participate in tours with potential prospects. Furthermore, you will actively contribute to the 2027 Capstone Project.

Requirements

Enrolled in 4-year accredited Property Management/Real Estate/Marketing or similar Program
1-year customer service work experience
Proficient computer skills
Excellent communication skills, both verbal and written
Open to rising Juniors or Seniors

Responsibilities

Assist in leasing apartments, maintaining a list of available apartments, responding to telephone inquiries, qualifying prospects, showing apartments, preparing all move-in paperwork, and accurately inputting traffic numbers daily.
Participate in follow-up with prospective residents through telephone calls within 24 hours, follow-up cards within 48 hours, and repetition of same, if necessary.
Assist with inspecting the apartment with the new resident, filling out move-in inspection forms, and reviewing all leasing paperwork and property rules.
Obtain knowledge in the management of renewals, tracking lease expirations, recording notices to vacate and interviewing residents for reasons, and preparing lease expiration letters and renewal leases.
Participate in collecting, accurately processing, and reporting receipt of application fees, security deposits, rents, and other fees.
Assist in accurately entering all prospect and resident data in Yardi.
Obtain knowledge to comply with all Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property-specific guidelines and occupancy standards.
Assist in planning and preparation of resident functions.
Participate in walking the property for curb appeal and overall property appearance.
Obtain knowledge in recording and acting on resident service requests, ensuring excellent customer service with same day or maximum 24-hour follow-up.
Assist in answering the phone and communicating courteously and professionally with all customers.
Be the example and take accountability for all your actions. Know and adhere to the Company’s mission, vision, values, and policies.
Maintain professional dress and conduct at all times.
Keep files, desk, and leasing area organized.
Perform other duties as required.