Intern IT

Parker Hannifin • San Diego, CA

3d • Onsite

About The Position

The IT Intern will be responsible for maintaining and supporting the end users and workstation environment at the CSS San Diego facility. The IT Intern will provide best in class customer service in carrying out their duties. The role provides installation, maintenance, and general support of hardware and software and supports end users with advanced questions or problems by identifying, researching, and resolving technical problems. The IT Intern will help support a variety of IT processes and manufacturing applications, which are critical to day-to-day business operations. The internship is designed to be a full-time on-site position for the 2026 summer semester. The start and end date for the internship is flexible.

Requirements

• Pursuing a bachelor's degree in information technology, computer science, or related field
• Incoming Junior or Senior Standing
• Minimum of 3.0 GPA
• Ability to read, write, and comprehend simple instructions, short correspondence, and memos in English.
• Ability to demonstrate strong customer service orientation.
• Ability to apply innovative thinking toward problem resolution.
• Ability to handle sensitive information in a confidential manner.
• Ability to communicate effectively both verbally and in writing.
• Ability to pay close attention to detail and manage organizational and time management tasks efficiently.
• Ability to work in a fast-paced environment while managing multiple priorities.
• Ability to demonstrate willingness to learn and take initiative.
• Ability to work independently, collaboratively, and as part of a team as a self-starter.

Nice To Haves

• ITIL Foundation, preferred
• Microsoft Certified Professional, preferred
• CompTIA Certified, preferred
• Manufacturing experience, preferred
• 1 year of experience with maintenance and repair of computer hardware, preferred
• IT Service Management ticketing tool such as ServiceNow, preferred

Responsibilities

• Function as the link between business applications and users from a technical and process perspective.
• Support the resolution of critical situation technical problems.
• Manage incidents and requests in coordination with global IT service desk, utilizing ITIL foundational principles.
• Facilitate direct interaction with internal customers.
• Drive results and proactively identify and resolve problems.
• Develop training materials to support process changes and new technology introductions.
• Provide premier customer service by promptly and professionally assisting team members with IT-related inquiries and issues.
• Follow established safety and environmental policies, procedures, and methods applicable to the work area.
• Perform other duties as necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern