Intern - Information Management Department (Summer 2027)

AgCredit ACA•Fostoria, OH

23h•Hybrid

About The Position

AgCredit is seeking an intern for its Information Management Department for the Summer 2027 term (May – August). This internship offers the opportunity to develop knowledge about AgCredit, ACA, and the Farm Credit System's operations, products, and services, and how they relate to the agricultural community. The intern will also gain insight into how a corporate IT department operates in a geographically distributed branch environment and contribute to the successful operations of the cooperative. The position requires compliance with all AgCredit, ACA policies and procedures and maintaining regular and punctual attendance.

Requirements

At least one year of post-secondary education and be working towards a 2 or 4 year degree in an Information Technology program.
Reside in one of the counties serviced by AgCredit and have an interest in agriculture and/or agricultural business.
Skill in computer software applications.
Skill in the setup and troubleshooting of Windows and Windows-based applications.
Skill in the setup and troubleshooting of wired and/or wireless networks.
Skill in the setup and troubleshooting of iPhone/iPad iOS-based devices.
Ability to interact effectively with a diverse group of people.
Knowledge of grammar, spelling, punctuation and required formats to recognize and correct correspondence and reports.
Ability to work independently under general supervision.
Ability to travel to branch offices while transporting computer equipment, as well as to locations inside and outside the association for training. Appropriate mileage and expenses are reimbursed.
Ability to move, carry and install monitors, laptop computers and other IT equipment, as well as connect wiring from the top of a desk to the tower on the floor.

Nice To Haves

An interest in configuring and troubleshooting PC-related systems is a plus.

Responsibilities

New employee workstation and laptop setup: Deliver, setup and connect to network at branch locations. Configure and deploy iPhones and iPads as needed.
ShoreTel/Mitel IP phone system replacement project: Assist IT team as needed.
Cybersecurity: Assist IT team in updating firmware in various IT devices. Assist IT team in applying updates to servers and other systems as needed.
Wireless upgrade: Assist IT team in upgrading the WiFi infrastructure to support WiFi 7.
AI: Assist IT team in discovering further productivity gains for the department from the use of AI.
Internal team member support: Assist with the IT help desk function as needed. Assist with support for laptops, docking stations, iPhones/iPads, wide and local area connections, printers, IP phones and other devices as needed.
Business Continuity: Participate in Business Continuity Committee meetings. Complete Business Continuity related assignments.
Intern orientation and training: Attend the intern orientation and other training programs as requested. Submit a written evaluation of the intern experience to the Director of Human Resource during the last week of the internship.
Attend IMD team meetings and other Assn events: Experience interaction of group meeting dynamic. Generate ideas for department success.
Special projects as assigned: Assist IMD team as needed with day to day needs or other projects as the need may arise.