Intern - Inflight Entertainment (Summer 2027)

United Airlines•Chicago, IL

10d•Onsite

About The Position

At United, we offer internships, co-ops, and full-time opportunities for early career professionals. In any role, you’re a key member of our team, contributing to real projects that help move the business forward while gaining hands-on experience, growing your professional skill set, and connecting with industry leaders. You’ll also have a chance to build community through our employee-run Business Resource Groups, participate in industry conferences, and enjoy unlimited standby travel anywhere we fly. The Catering Operations team oversees the preparation and catering of food at contract catering locations located around the world. Contracted caterers must have robust processes in place to meet United Airlines standards of safety, environment, security, quality and food safety and operational requirements as defined in the Catering Operations Business Manual. Caterer performance is monitored through the utilization of data tracked in multiple systems against several key performance indicators (KPI) to focus on continuous improvement. The focus is on meeting the needs of external customers and internal customers i.e., pilot, and Inflight crew through flawless execution by contract caterers. Assignments will be with the Operations or Strategy and Support team within Catering Operations. This internship is designed solely to provide you with skill development and valuable work experience. This role will likely not convert to a full-time position at United at the conclusion of the internship.

Requirements

Must be legally authorized to work in the United States for any employer without sponsorship
Pursuing a bachelor’s degree in Industrial Engineering, Business Administration, Food Science, Data Analytics or similar field
Ability to synthesize and analyze data
Proficient Microsoft Office skills with emphasis in PowerPoint, Excel, and Word
Motivated and detail-oriented
Successful completion of interview required to meet job qualifications
Reliable, punctual attendance is an essential function of the position
Ability to work independently in a fast-paced environment
Position is located in Chicago, IL

Nice To Haves

Project Management experience
Proficient in Excel
Leadership Experience
Willing to travel
Exposure to Lean Manufacturing principles
Demonstrated understanding of the capabilities and limitations of generative AI tools and the ability to leverage AI effectively to support research, analysis, content creation, and problem-solving. Applies critical thinking to validate AI-generated outputs while adhering to organizational policies related to responsible AI use, data privacy, and security.

Responsibilities

Support Food Safety audits and follow up on corrective action plans with contract caterers and suppliers
Analyze data of customer feedback, audits, and other key metrics to identify trends and produce actionable insights