Intern - Helpdesk Support (Westford, MA)
About The Position
At NETSCOUT, we are an elite force of trailblazers, innovators, and problem solvers. We protect the connected world from cyberattacks and performance and availability disruptions through our unique visibility platform and solutions powered by pioneering deep packet inspection at scale technology. We are Guardians of the Connected World. We are looking for exceptional talent to join our team. About NETSCOUT NETSCOUT has been helping the world’s largest organizations solve their most complex digital challenges for more than 40 years. NETSCOUT unlocks insight at unequaled scale, from every data packet to the broadest view of global internet traffic, so the world’s essential organizations can solve problems faster, constantly transform their digital ecosystems, secure what matters – and stay unstoppable for a world that relies on them every second. About the IT Support Intern Role: Provide desktop end-user support, PC setup/configuration, inventory management, and resolution of IT Client Services requests.
Requirements
- Education High School (or equivalent work experience)
Nice To Haves
- Ability to collaboratively work in a fast-paced team environment, with a large global customer base.
- Possesses skills within Microsoft 11; MacOS, and Office 365 suite.
- Outstanding customer service skills and rapport
- Physical dexterity to handle laptops, desktops, and monitors.
Responsibilities
- Provide technical support to end users in support of hardware, software, peripherals, and network infrastructure.
- Build and deploy Apple and Windows 11 PC computers with associated configurations.
- Inventory, image, and maintain asset records for inventory.
- Prepare laptops for donation and disposal.
- Maintain and enforce corporate hardware and software policies.
- Queue into online helpdesk ticketing system, to create, track progress and status, resolve and close tickets.
- Attend regular staff meetings to report on tasks and progress.
- Act as a resource for all employees regarding technical IT questions and training.
- Backup for IT staff.
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What This Job Offers
Career Level
Intern
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
