Intern, Field Service (LCS)

Rockwell Automation•Tampa, FL

1d•$22 - $32•Onsite

About The Position

Rockwell Automation’s Lifecycle Services (LCS) internships offer opportunities to develop engineering, analytical, and customer-focused skills. The Field Service Intern travels to customer sites with a Field Service Engineer to observe in-person customer support and helps customers and field personnel troubleshoot and resolve issues. The intern also learns how a Field Support Engineer in Motions & Controls approaches troubleshooting. Responsibilities include managing customer interactions by setting expectations, documenting issues, resolutions, and troubleshooting steps, and following up with customers in a timely manner. The role is based out of a field office and involves frequent travel to customer sites. Current listed locations are Dallas, Texas, and Davenport, Iowa. The hourly compensation range is $22–$32; actual pay depends on skills, knowledge, education, and experience. This internship is part of a job family, and experience determines position level and compensation.

Requirements

Be actively enrolled in a four-year or advanced engineering degree program at an accredited university.
Have legal authorization to work in the United States; employment visa sponsorship is not available now or in the future.
Be flexible regarding location and travel; the role is based out of a field office and requires frequent travel to customer sites.

Nice To Haves

Cumulative GPA of 3.0 or above.
Mechanical, Electrical, or Computer Engineering major in progress.
Expected graduation date of Fall 2027 or Spring 2028.
Experience quickly acquiring new information and skills.
Excellent written, verbal, presentation, and interpersonal communication skills.
Experience collaborating with diverse groups, including clients, peers, and managers.
Proven customer service skills.

Responsibilities

Travel to customer sites with a Field Service Engineer to observe in-person support interactions with Rockwell Automation customers.
Support customers and field personnel with troubleshooting and resolving customer issues in person.
Learn how Field Support Engineers in Motions & Controls approach troubleshooting in their area of work.
Manage customer interactions by setting expectations, capturing the issue, documenting the resolution and troubleshooting steps, and following up with customers in a timely manner.