Intern, Digital (Hourly)

Austin Community College•Austin, TX

2d•Onsite

About The Position

This position is available only to ACC students enrolled in the ITSC 2264 practicum course. The role involves connecting residents to free and low-cost high-speed internet, securing, refurbishing, and reimaging donated electronic devices, and deploying these devices to residents while maintaining inventory. The intern will also provide IT support, assist with digital literacy outreach events, host on-site office hours, strengthen device and network security, and educate residents on cybersecurity practices. Additional technology access initiatives may also be part of the role.

Requirements

Must be a Computer Science or Computer Information Technology student registered for ITSC-2264.
Maintaining an established work schedule.
The ability to work independently within departmental policies and guidelines.
Respecting a unique and multicultural environment.
Establishing and maintaining effective working relationships.
Effectively using interpersonal and communication skills, including tact and diplomacy.
Effectively using organizational and planning skills with attention to detail and follow-through.
Maintaining confidentiality of work-related information and materials.
Demonstrated proficiency with standard office software.

Responsibilities

Connect residents to free and low-cost high-speed internet in collaboration with Google Fiber
Secure, refurbish, and reimage donated electronic devices
Deploy refurbished devices to residents and maintain device inventory
Provide in-person and phone-based IT support, including assistance with RentCafe
Support digital literacy outreach events and host on-site office hours
Strengthen device and network security, and educate residents on basic cybersecurity practices
Assist with additional technology access initiatives as needed