Intern, Customer

Zuora•Foster City, CA

25d•Remote

About The Position

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. Zuora’s Customer Success organization helps customers realize maximum value from their investment in Zuora. The Customer Success Strategy & Operations team supports both the CS organization and our customers by building the processes, tools, and systems that enable Customer Success to operate effectively at scale.. We are looking for a detail-oriented intern to support operational and analytical work during a temporary coverage period. In this role, you will work closely with Strategy & Operations managers to support digital and scaled Customer Success programs and test emerging AI-driven workflows, with data analysis and reporting as core supporting activities. The work is hands-on and execution-focused, well suited for someone who enjoys working with data, systems, and clearly defined processes, and who wants exposure to how Customer Success strategy is executed in a SaaS environment. This is a remote position.

Requirements

Currently pursuing a degree in business, operations, analytics, information systems, or a related field.
Coursework, projects, or hands-on experimentation involving AI automation (e.g., evaluating AI outputs for accuracy and quality, basic prompt building and testing).
Strong Excel skills (formulas, pivot tables).
Comfortable working with data across multiple systems and learning new tools quickly.
High attention to detail, strong organization, and clear written communication.

Nice To Haves

Experience through coursework or personal projects exploring more advanced AI use cases, such as building simple agents or end-to-end workflows
Exposure to CRM or analytics systems.
Prior experience in reporting, analysis, or operations-focused roles or coursework.

Responsibilities

Test AI-enabled workflows by reviewing outputs for accuracy, completeness, and relevance.
Compare AI outputs against source systems and documented business rules.
Perform structured validations and track findings to support iteration and improvement.
Support digital and scaled Customer Success programs by translating defined campaigns and business rules into clean, structured executable documents
Support campaign tracking and iteration based on results
Support ad-hoc data requests related to customer and team performance (e.g., CS KPIs).
Build and maintain reports in Excel (formulas, pivot tables, basic data modeling).
Assist with reporting from Salesforce and other enterprise systems, including quarter-end and planning-related reports.
Document report logic and data sources to ensure repeatability.
Help manage and prioritize incoming reporting, analysis, and operational requests.
Support the creation and maintenance of process decks, documentation, and written materials used by the CS team.
Support quarter-end, planning, and initiative-related analysis as needed.