Intern, Benefits

Port Authority of NY & NJ•New York, NY

7d•Hybrid

About The Position

The Port Authority offers exciting opportunities for students to gain knowledgeable and experience on professional assignments critical to supporting Port Authority employees. Assignments include hands-on projects to cultivate technical, writing, communication and team-building skills. The Employee Benefits division is seeking an intern to support the many projects that are critical to the department and agency.

Requirements

Enrollment at a college or university at the time of the internship
Experience with Microsoft apps such as Word, Excel, PowerPoint, Outlook, Teams, SharePoint, OneDrive, etc.
Excellent written and oral communication skills
Interest in contributing to the success of the New York and New Jersey region.
Interest in public service and/or transportation
Willingness to learn

Nice To Haves

Experience in benefits administration
Experience in a customer focused environment
Knowledge of PeopleSoft or similar HR Systems
Ability to multi-task and work in a fast-paced environment
Keen attention to detail and a self-starter

Responsibilities

Support the retirement section of the division in making improvements to the current filing process by leveraging technology, including updating collateral material.
Update the Retirement Portal, which will be a resource for current employees and retirees pertaining to retirement benefits and the like.
Review and update Standard Operating Procedures (SOPs) of various tasks related to the Benefits Division.
Review employee benefits related content on the employee portal (intranet) to ensure it is current.
Make improvement recommendations to the employee portal to make it more user-friendly for employees.
Support onboarding documentation (DocuSign) and case management (Salesforce).
Handle data entry of employee benefits information in PeopleSoft.
System Related Matters – handle eligibility events, closing & clean-up events in the system, and entry of various numbers, etc.
Audit retiree and their dependent records in PeopleSoft (our ERP system) for accuracy and completeness.
Assist in handling benefits call center shifts, providing information to employees and retirees about different benefit plans, as needed.
Support the Benefits Manager and Supervisor with ad hoc initiatives.