Intern Advocacy Admin - TN

CHILDHELP•Knoxville, TN

2d•Onsite

About The Position

Assists with essential duties at the Child Advocacy Center by providing direct support of front office operations by interacting with clients, Childhelp staff, partners, and other guests visiting the Center. This is a minimum 2-semester commitment. This position does not have direct reports.

Requirements

High school diploma or general education degree (GED)
Currently enrolled in an accredited academic college or university
Possess CPR/First Aid Certification
Must be 21 years of age
Clear background fingerprint background screening through the Department of Justice, FBI and Child Abuse Index
Strong verbal, written, and listening communication skills to include communicating clearly, effectively, tactfully, and patiently to a diverse population.
Strong interpersonal skills, and positive professional demeanor appropriate to a child-friendly and family friendly atmosphere in a trauma-informed manner
Proficient in the use of a PC; in a Windows environment; in the use of the Internet; and in the use of MS Office Applications such as Outlook, Word and Excel
Ability to build rapport and garner trust with others
Able to set guidelines and ensure security and safety of the children
Ability to work cooperatively and professionally within a multidisciplinary environment
Ability to handle a variety of tasks, effectively prioritize, and ensure follow-through
Able to adapt to potential situations of crisis, and respond with appropriate interventions
Able to maintain confidentiality of the children and families we serve
Ability to understand and solve problems by applying basic analytical skills to include undertaking a process of information and data collection and analysis for integration purposes; Identifying and making sets of information and determining their relationships; codifying this data to detect trends and issues in the data and information in a logical and factual manner; making logical deductions from data; and identifying a solution for resolving the problem.
Willingness and ability to embody Childhelp’s core values of Acting with Honor and Character, Being Open and Receptive, Caring About and Relating to Others; Nurturing Diverse Relationships; Performance Excellence; and Inspirational Leading & Managing

Nice To Haves

One-year commitment

Responsibilities

Learns about the central processes in an Advocacy Center
Assists with coverage of reception, including checking in clients and answering phones
Assists with front operations administrative duties, such as scanning and uploading forensic consent forms and entering new clients in the Childhelp electronic health records (EHR) system
Supports Program Manager with completing specific reports
Shadows the Mental Health Intake Coordinator and assists with screening children for therapy services
Supports Child Advocates/Office Assistants in the playroom/teen room: Monitoring children to ensure safety and security
Interacts and engages with children, and facilitates 1-1 and group activities
Assists volunteers in maintaining a neat and organized play environment by performing light cleaning duties and assisting with tidying the toys
Prepares meals for children visiting the Center
Assists with toy, clothing, and backpack donations that are provided to children who visit the Center
Performs other duties, as assigned by the Director and Supervisor