Admin Assistant - Intern P/T

Ascend Back Office Solutions • Hollywood, FL

2d • Onsite

About The Position

The Admin Assistant is responsible for maintaining compliance and coordinating of all telephone calls. This role involves communicating effectively on the telephone with patients, families, and staff, answering the telephone, and assisting callers to ensure all client and caregiver inquiries are addressed. The position also manages mail, monitors caregiver files for compliance, updates credentials and documentation, and notifies supervisors of issues requiring higher-level resolution. The role requires adherence to all applicable Policies and Procedures and performing other duties as assigned by the manager.

Requirements

• Must be a high school graduate.
• Exceptional telephone communication skills.
• Exceptional customer service and problem-solving skills with both internal and external customers.
• Ability to communicate effectively with elderly individuals and with para-professional caregivers.
• Attention to detail, along with excellent organizational skills.
• Exceptional interpersonal and critical thinking skills.
• Possess working knowledge of Microsoft Office Suite, including Word, and Excel applications and Google Suite.
• Ability to multitask, work under pressure with changing priorities and short deadlines.
• Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.

Nice To Haves

• Some college or business schools are a plus.

Responsibilities

• Communicates effectively on the telephone with patients, families and staff.
• Answer the telephone and assist callers to ensure we “close the loop” with all clients and caregivers inquiries.
• Manages incoming, outgoing and interoffice mail.
• Monitor caregiver files for compliance and proactively update credentials, certifications, and required documentation as necessary.
• Notifies supervisor of issues requiring higher-level resolution.
• Complies with all applicable Policies and Procedures.
• Performs other duties assigned by the manager.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: High school or GED