Intermodal Operations Coordinator

KlearNow.ai

10h•Remote

About The Position

KlearNow is building the intelligence layer for global trade and logistics. We turn fragmented, messy data into instant, reliable intelligence, enabling AI to reason and act in high-stakes, real-world environments. We are a small, sharp team operating at the frontier, and we are looking for builders who want to define the technical foundation from the ground up. We are seeking an experienced Intermodal Operations Coordinator who thrives in a fast-paced, multimodal environment and brings the operational know-how to match. You'll work alongside a skilled team, supported by a proprietary platform built for speed and visibility, to keep complex shipments moving and customers informed. This role blends high-volume operational execution with an administrative backbone, keeping data clean, documentation tight, and nothing falling through the cracks.

Requirements

3–5 years in logistics operations with direct drayage experience and a strong multimodal background
Solid grasp of port and terminal operations, intermodal rail networks, and steamship line processes
Proven ability to manage demurrage, detention, per diem, and accessorial disputes with documentation and follow-through
Experience working with CBP, customs brokers, and freight forwarders on import/export shipments
Comfortable in a multi-system environment; TMS proficiency required, analytics tool experience (ThoughtSpot, Power BI, or similar) a strong plus
Advanced Excel skills: pivot tables, VLOOKUPs, conditional formatting, and building clean operational trackers from scratch
Strong administrative instincts: organized, accurate, and process-minded with a low tolerance for data errors
Communicates clearly and confidently with customers, carriers, and internal teams

Nice To Haves

UIIA familiarity and chassis provider experience preferred

Responsibilities

Plan, schedule, and execute drayage moves — port pickups, rail ramp transfers, transloads, and last-mile deliveries — across a high-volume, multimodal shipment portfolio
Manage container free time, chassis availability, demurrage, and detention exposure across multiple terminals and steamship lines with a sharp eye on cost
Draw on multimodal experience to coordinate across carrier networks and deliver seamless end-to-end solutions
Serve as a trusted point of contact for customers — proactive communication, real-time exception management, and consistent follow-through
Leverage our proprietary platform, third-party TMS, and ThoughtSpot analytics to track shipments, surface insights, and stay ahead of exceptions
Review, audit, and dispute carrier invoices including accessorials, demurrage, and per diem with precision and documentation to back it up
Perform key administrative functions: maintain shipment records, manage documentation workflows, generate daily exception and KPI reports, and ensure data integrity across systems
Support carrier onboarding, carrier coordination, and relationship development