Intermittent Parking Facilities Senior Attendant

Youngstown State University•Youngstown, OH

1d•Onsite

About The Position

The class works under general direction with low-level of intervention on the part of the supervisor and requires extensive knowledge of parking facilities ticketing and security policies, procedures, and general safety practices involved in ticketing and enforcing parking rules and regulations. Incumbents act as lead workers over lower-level personnel, provide security, and complete related records.

Requirements

Valid driver’s license and compliance with university insurance policy.
At least a high school diploma or GED
Experience as a lead worker
Experience in public relations
A valid driver's license
Knowledge of policies and procedures pertaining to parking facility ticketing and security
Knowledge of public relations
Knowledge of addition and subtraction
Skill in operation of a walkie-talkie, cash register, and computer system
Skill in verbal communication
Ability to deal with problems involving few variables within familiar context
Ability to carry out simple instructions
Ability to read, copy, and record figures
Ability to meet the physical requirements of the position

Nice To Haves

Experience in parking facility operations and enforcement.
Experience in supervising staff and student employees.
Knowledge of automobile safety practices and procedures (e.g., jump starts, unlocks, gas transport, tire inflation, etc.)

Responsibilities

Acts as a lead worker to monitor and assist attendants during regular shifts and special events to troubleshoot issues; has one or more employees assigned to their area of expertise and directs, plans, schedules, and assigns work.
Assists lower-level support personnel and external entities in problem resolution; refers only the most unusual and/or complex issues to the supervisor.
Maintains expert knowledge of office policies, procedures, and general information in order to assist lower-level personnel as well as the public and other external entities.
Inspects parking facilities and identifies problems, issues, and/or hazards.
Initiates problem resolution with leadership.
Assists drivers with vehicle problems and responds to complaints.
Coordinates and conducts training on parking lot procedures.
Enforces parking rules and regulations; monitors vehicles for parking authorization; collects parking fees; provides security for parked vehicles and issues citations for parking violations; directs visitors to proper destinations and provides information to drivers.
Directs parking and traffic for special events.
Provides information and assistance to visitors.
Assists in preparation for events and daily operations; sets up signs, cones, horses, and other related materials.
Checks parking lots and decks for prowlers, fire, water leakage, and other potential problems.
Issues parking violations.
Assists in minor repairs to equipment.
Assists with training new hires.
Performs other duties as assigned and/or required that are within the level of responsibility for this classification at the discretion of the supervisor.