Intermediate Technical Analyst

IVARI•Toronto, ON

3h•CA$71,000 - CA$89,000•Hybrid

About The Position

The Intermediate Technical Analyst provides intermediate-level technical analysis, operational support, and continuous improvement across enterprise infrastructure, applications, and business services to ensure stable, secure, and efficient technology operations. You will work closely with IT teams, business units, and external partners to support operations, resolve issues, and contribute to ongoing enhancements in service delivery.

Requirements

Minimum of 2 years experience supporting enterprise infrastructure, platforms, and business applications in a mid-sized or large organization
Post-secondary degree in Computer Science or equivalent work experience
Strong hands-on experience with: Windows Server environments and Active Directory
Microsoft 365 / Exchange administration
Incident and problem management processes
System monitoring, troubleshooting, and root cause analysis
Change management and access management
Experience supporting infrastructure and application environments in a production setting
Strong analytical and problem-solving skills
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly
Strong organizational skills and ability to manage multiple priorities
Ability to work both independently and collaboratively in a team environment

Nice To Haves

Familiarity with scripting/automation, SQL, cloud services, and IT service management tools is an asset

Responsibilities

Provide technical support and analysis to business and IT stakeholders, ensuring timely resolution of incidents and service requests
Monitor, troubleshoot, and resolve issues related to infrastructure, applications, and enterprise services
Manage Active Directory, Microsoft 365/Exchange environments, and related technologies
Analyze incidents and problems, perform root cause analysis, and implement sustainable solutions
Participate in IT and business projects, supporting system implementations and enhancements
Identify opportunities for process improvements and contribute to operational efficiency initiatives
Maintain accurate documentation, including incident records, technical procedures, and system changes
Create and track metrics to support problem identification, capacity planning, and continuous improvement
Collaborate with internal teams, business stakeholders, and external vendors to deliver effective service outcomes
Ensure adherence to IT governance, security policies, and regulatory requirements
Provide rotating after-hours on-call support and weekend coverage as required