About The Position
At Dev.Pro, we work on projects that impact millions of people around the world — but we know it’s the people behind the tech who make it all happen. We truly value what makes each person unique and are building a workplace that’s inclusive, friendly, and supportive. We invite a NOC Analyst to join our team, which is responsible for the continuous monitoring and maintenance of a mission-critical cloud environment. In this role, you’ll act as the primary point of contact for production alerts, identifying anomalies and performing initial triage using logs and metrics.
Requirements
- 2+ years of IT support and incident management experience, including triage, prioritization, and escalation.
- Experience with monitoring and observability tools (Datadog, LogicMonitor, or similar).
- Ability to navigate dashboards and perform log correlation.
- Solid understanding of DNS, load balancing, and HTTP/HTTPS protocols.
- Advanced English communication skills (written and verbal).
- Clear communication with technical teams and stakeholders during incident response.
- Ability to manage multiple priorities in fast-paced environments.
- Strong analytical and problem-solving skills with a methodical approach to troubleshooting.
- Strong sense of ownership and accountability with the ability to stay calm and organized during critical incidents.
- Disciplined approach to following operational processes and maintaining 24/7 shift coverage.
- Self-motivation with the ability to adapt and learn quickly.
- Understanding of security best practices (access control, data protection, phishing prevention, security policy compliance).
Nice To Haves
- Experience with ServiceNow and/or Jira Service Management.
- Experience using Slack or Microsoft Teams in a support environment.
- Experience in Help Desk, NOC, SOC, or L1/L2 technical support roles.
- Familiarity with AWS and Azure.
- Familiarity with Kubernetes and Docker.
- Exposure to PostgreSQL, MySQL, and Amazon RDS.
- Familiarity with GitHub Actions, Bitbucket, and Amazon SQS.
Responsibilities
- Act as the first responder for production alerts and incidents, ensuring timely detection, triage, and resolution.
- Monitor system health using Datadog, LogicMonitor, or similar observability and monitoring tools.
- Analyze logs, metrics, and traces to determine incident scope and impact.
- Manage the incident lifecycle, including triage, prioritization, and escalation coordination.
- Document and track incidents in ServiceNow and Jira Service Management.
- Coordinate with application and development teams, providing initial technical analysis to support faster resolution.
- Communicate clear, concise incident updates, translating technical status into actionable information.
- Maintain accurate incident records and provide structured shift handovers to incoming analysts.
Benefits
- Work hands-on with Datadog, LogicMonitor, ServiceNow in production support environments.
- Benefit from regular security awareness training to strengthen your security practices.
- Execute complex operational tasks, from failover procedures to strategic maintenance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
