Intermediate Developer
About The Position
WestJet's ServiceNow Platform Team is rapidly evolving into an enterprise platform that facilitates enhanced experiences, streamlined workflows, and improved business outcomes throughout the organization. We are seeking an Intermediate ServiceNow Developer who is enthusiastic about resolving real business challenges through technology. This role involves designing, building, and supporting solutions on the ServiceNow platform, in close collaboration with Product Owners, Business Analysts, process owners, and business stakeholders. Success in this position is evaluated not only by technical delivery but also by the value generated for employees, operational teams, and the business. The ideal candidate will possess strong development skills combined with curiosity, a collaborative spirit, and a genuine interest in understanding the impact of their work.
Requirements
- 2-5 years of ServiceNow platform experience.
- Experience building ServiceNow solutions using: Flow Designer, IntegrationHub, Service Catalog, Business Rules, Client Scripts, UI Policies, ACLs, Script Includes.
- Experience with REST and SOAP integrations.
- Strong JavaScript development skills.
- Understanding of ServiceNow data structures, security model, and platform architecture.
- Experience working with Agile delivery practices.
Nice To Haves
- Experience in Employee Experience.
- Experience in ITSM.
- Experience in ITOM.
- Experience in Asset Management.
- Experience in Strategic Portfolio Management.
- Experience in Governance, Risk and Compliance.
- Experience in Workspace Delivery.
- Experience with AI, NowAssist and automation capabilities.
- Experience with Enterprise workflow design.
- Experience with Service portal and self-service experiences.
- Experience with Knowledge management and search optimization.
- ServiceNow certifications such as Certified System Administrator (CSA) or Certified Application Developer (CAD) are considered assets.
Responsibilities
- Design, configure, develop, and support solutions across the ServiceNow platform.
- Build scalable workflows, applications, forms, catalog experiences, automations, and integrations.
- Partner with Product Owners and Business Analysts to understand business problems and translate requirements into effective solutions.
- Contribute to enterprise initiatives that enhance employee experience, operational efficiency, automation, governance, and self-service.
- Participate in solution design discussions, challenging assumptions and identifying simpler or more effective approaches.
- Support platform modernization efforts, upgrades, technical debt reduction, and continuous improvement initiatives.
- Help implement AI-enabled capabilities and intelligent automation opportunities where appropriate.
- Ensure solutions are secure, maintainable, supportable, and aligned with platform standards.
- Participate in lean, agile delivery practices like Kanban.
- Collaborate across capability areas including Employee Experience, Guest Experience, Enterprise Services, and Business Transformation.
- Monitor platform performance and proactively identify opportunities to improve reliability, usability, and adoption.
Benefits
- Competitive total rewards package.
- Travel privileges for you and your family, effective from your start date.
- Savings and Benefit programs that are flexible to meet your specific needs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
