Intermediate Client Onboarding Manager (Mid-Market Retirement MEPs/PEPs)

Transamerica•Denver, CO

5d•Hybrid

About The Position

At Transamerica, we value hard work, innovative thinking, and personal accountability. We believe in leveraging the talents of a diverse workforce and fostering an environment where employees can achieve a balance between their careers, families, communities, and personal interests. We are a company where talented professionals collaborate in a positive environment, focused on helping people plan for their future and providing the tools and solutions to make it easier. We believe everyone deserves to live their best life. Transamerica is organized into three distinct businesses: World Financial Group (including Transamerica Financial Advisors), Protection Solutions and Savings & Investments (comprising life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions), and Financial Assets (including legacy blocks of long term care, universal life, and variable and fixed annuities). These are supported by Transamerica Corporate functions. Transamerica employs nearly 7,000 people and is part of Aegon, an international financial services group serving millions of customers worldwide.

Requirements

Bachelor’s degree in a business field or equivalent experience
Two years of financial services industry experience including client management, installations/conversions, or contract compliance
Good understanding of retirement plan regulations
Client focused to provide exceptional customer service
Outstanding written/oral communication and relationship building skills
Time management and organizational skills to handle multiple installations at various points in the conversion project lifecycle
Problem solving skills and attention to detail
Ability to quickly learn and navigate numerous systems/applications

Responsibilities

Manage the installation of defined contribution retirement plans during startup or conversion for single employer and multiple employer plans.
Analyze deliverable dates and timetables to create detailed project plans encompassing all aspects of the installation.
Evaluate timelines for liquidation of investments and receipt of plan data from prior providers, considering SOX blackout and plan effective dates.
Determine appropriate education options and delivery methods for plan sponsors and participants, and coordinate with trainers.
Manage the transition of funds out of blackout to the service team within the set timetable, initiating extension notices if needed.
Delegate and monitor record keeping setup, asset transfer, allocation, and first deposits, including education, integration, and mapping of payroll files/methods.
Ensure plan setup consultants prepare necessary plan and contract documents, including employee disclosure material.
Create and ensure regulatory notices are accurate and distributed to participants on time.
Conduct consultative discussions for plan reviews and assist plan sponsors with compliance questions related to plan design.
Serve as the primary plan sponsor contact during the installation process to ensure client expectations are met.
Analyze data, conversion, payroll, and census files received from the client to assess accuracy and consistency.
Notify the plan sponsor and internal/external contacts of issues that may impact the success of the transition.
Plan and execute internal and external communications with plan sponsors, financial advisors, and third-party administrators based on client preferences and culture.
Manage relationships with internal partners, sales executives, plan sponsor contacts, financial advisors, and third parties throughout the installation process.
Confirm the accuracy and delivery of enrollment materials to participants once plans are in place.