Intermediate Clerk

County of Los Angeles • Los Angeles, CA

3d • Onsite

About The Position

This is a transfer opportunity announcement for an Intermediate Clerk position within the Dental Clinic at Rancho Los Amigos National Rehabilitation Center. The role involves assisting walk-in patients at the reception desk, managing a high volume of phone calls, reviewing documents for accuracy, and retrieving information from various systems like kno2, Dentistry's general email inbox, and the Health Portal. A key responsibility is scheduling new and return patient appointments. The position also requires assisting in other areas as needed.

Requirements

• Must be a current County of Los Angeles employee.
• Must currently hold the payroll title of Intermediate Clerk.
• Must have successfully passed their probation period.

Nice To Haves

• Strong verbal, written, and telephone communication skills.
• Excellent customer service and strong problem-solving skills.
• Team player who can readily work with all levels of management, staff, and visitors.
• Ability to maintain confidentiality and security of sensitive information, managing patient’s medical records and other essential documents.
• Ability to work effectively and productively with minimal supervision.
• Experience working with Adobe, Word, Excel and PowerPoint.
• Ability to effectively manage time, establish priorities, multitask, and meet deadlines.
• Spanish language skills are preferred.

Responsibilities

• Assist walk-in patients at the reception desk.
• Answer high volume phone calls, take messages and direct phone calls to appropriate staff.
• Review documents for completeness and accuracy.
• Retrieve fax requested from kno2 system.
• Retrieve emails from Dentistry's general email inbox.
• Retrieve patient messages from the Health Portal.
• Schedule new and return patient appointments.
• Assist in other areas as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed