Intermediate Claims Adjuster - Long Haul Trucking and Cargo

CAA Club Group • Mississauga, ON

24d

About The Position

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion! At CCG, we are committed to delivering an exceptional Associate experience.

Requirements

• Completed University degree or college diploma
• CIP designation, FCIP designation or working towards completion
• Minimum 2 years’ experience handling personal lines auto claims
• 3-5 years’ experience handling commercial long-haul trucking and cargo claims
• Ability to understand insurance contracts in various jurisdictions
• Knowledge of principles and practices of claims settlement, policy wordings, fraud investigations, and coverage issues
• Strong working knowledge of MS Office Suite
• Working knowledge of Guidewire Claims Center preferred
• Ability to identify, secure, and analyze information with attention to detail
• Excellent communication, interpersonal, problem solving, time management & negotiation skills

Responsibilities

• Effectively guide and assist the insured through the claim process, to achieve service excellence and successful file resolution
• Ensure immediate and effective responses are provided through written/telephone communication to the following: clients, cargo claimants, lawyers, and service providers
• Responsible for posting reserves and issuing claims payments within authority
• Demonstrate a deep expertise of the automobile insurance policy and applicable insurance legislation
• Identification of potential fraud in both first-and third-party claims
• Complete timely reviews of applicable legislation effecting cargo claims and report to management of any change
• Manage and maintain file diaries, notes, and documents as per company Technical Guides
• Review loss reports, letters, and documents
• Secure policy documentation for proper coverage analysis
• Review and authorize appropriate repair or total loss settlements within authority
• Educate insureds on claim process, timelines, expectations for file resolution assistance
• Negotiating settlement of various claims subject to policy language and jurisdictional legislation
• Preparation of settlement proposals based on assessments provided by trusted vendors
• Secure agreements for damages to cargo and third-party property based on legislation-compliant documentation and assessments from trusted vendors
• Collaborate with peers/other departments such as Underwriting and Accounting
• Provide ad-hoc and formalized training and mentoring to peers and junior level associates
• Occasionally provide mentoring to personal lines associates who are seeking to further their career in the commercial operation

Benefits

• Access to an award-winning holistic wellness program
• Continuous learning through our robust corporate curriculum and education reimbursement program
• Incredible rewards, travel incentives, and product and service discounts
• Pay-for-performance and best-in-class recognition programs
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree