Intermediate Business Banking Associate
About The Position
Minnwest Bank is seeking a full-time Business Banking Associate for our St. Cloud location. This administrative position has a critical role in providing Minnwest Bank customers with a professional and courteous customer experience. BBAs facilitate the interaction between the customer and bankers (officers, loan operations, analysts, etc.) to ensure the customer receives a rapid response, an error‐free process, consistent communication, and a professional experience that is both friendly and positive. As a front-line position, you are the face of the bank to many of our customers. You will be expected to communicate well, be professional in all your activities, be optimistic and constructive in your dealings, and demonstrate tenacity and drive in solving customer issues.
Requirements
- High School diploma or equivalent
- 6 months of customer service
- Basic reading, writing, and mathematical skills
- Ability to communicate with customers and coworkers in a clear, effective professional manner.
- Willing to continuously learn and grow within the organization.
Nice To Haves
- Some college or 2 years related experience
- 1 to 2 years of experience in loan operations, loan assistant, or in a loan department
- Ability to multi-task, be organized, effective time management and ability to communicate with customers in a professional manner.
- Proficient computer sills
- Is able to work alone or within a team setting.
- Strong mathematical and problem-solving skills.
Responsibilities
- Answer routine telephone and mail inquires, including interest paid and due, loan payoffs, and verification of payments.
- Receive and initiate the loan workflow with customer information for proposed loans and continue to guide them through the loan process:
- Order pre and post Title work, flood determinations, appraisals, phase 1, UCC searches etc. as needed
- Complete loan input worksheets and order loan documents
- Process advances, wires, etc. for disbursement and payment of fees after loan closing
- Organize and maintain customer files and records according to established procedures and retention guidelines.
- Process loan checklists, eligibility checklists and paid note files
- Effectively collaborate with Loan Operations Specialists to ensure rapid customer response, an error-free process, and a smooth customer experience.
- Assist other BBAs within the company as needed.
- Cross-sell bank related products and services.
Benefits
- Comprehensive Medical, Vision and Dental Insurance
- Retirement savings including 401(k) with Employer Match and Employee Stock Ownership Plan (ESOP)
- Paid Holidays and Competitive Paid Vacation Days
- Paid Parental Leave
- Short- and Long-Term Disability
- Life, Critical Illness, and Accidental Insurance
- Tuition Reimbursement and Career Development Opportunities
- Employee Assistance Program (EAP)
- Paid Time Off to volunteer in your community
- Opportunities to connect with others through our diversity and inclusion focused Employee Resource Group
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
