Interior Plant Services Manager (Starting at $60,000 per year)

Moana Nursery•Reno, NV

11d•Hybrid

About The Position

This position leads Moana Nursery’s Interior Plant Services business, including the maintenance, installation, enhancement, design, estimating, selling and customer service work that helps our commercial and residential customers enjoy healthy, beautiful indoor plant environments. Your mission is to grow and manage a profitable Interior Plant Services business while making sure our customers, teammates and plants succeed. You will lead small installation and maintenance teams, develop solutions for customers, estimate and price work, generate proposals, present designs, oversee project execution, manage customer relationships and help train teammates to deliver outstanding service. This position is responsible for ensuring that Interior Plant Services work is completed safely, efficiently, profitably and with the quality our customers expect from Moana Nursery. Ultimately, this role is about having the right plant solutions, the right service plan, the right communication and the right follow-through so our customers receive compelling indoor plant and gardening solutions — always.

Requirements

Three or more years of hands-on interior plant, horticulture, landscape, maintenance or related green-industry experience
Valid driver’s license and clean driving record required
Strong indoor plant knowledge, including plant identification, plant health, watering requirements, light requirements, pest issues, disease concerns and general plant care
Experience managing customers, service work, maintenance routes, installations or project-based work
Ability to estimate labor, material and equipment needs accurately
Ability to write and present clear proposals
Strong customer service and communication skills
Proficiency with Microsoft Office Suite, including Word, Excel and Outlook
Ability to understand job cost, gross margin, labor cost, material cost and basic financial performance

Nice To Haves

Associate or B.S. degree in Horticulture, Plant Science, Botany, Biology, Business or a related field
Nursery Worker Certification or Certified Plantscape Technician
Experience selling maintenance contracts, enhancements or installation projects
Experience leading small teams or service crews
Experience with cost-based estimating and pricing
Experience with design, proposal generation or customer presentations
OSHA 10 or OSHA 30 training
Experience with Asset by Include

Responsibilities

Upholds Moana Nursery’s strict safety policies and ensures the health and safety of teammates, customers and the public
Leads, trains and supports Interior Plant Services maintenance and installation teammates
Builds strong relationships with customers through listening, communication, responsiveness and follow-through
Designs indoor plant solutions that improve the customer’s space, meet customer needs and fit within budget
Estimates labor, material, equipment and subcontractor costs accurately
Prices work to meet current business objectives while still winning quality projects
Generates clear proposals that explain what is included and not included in the scope of work
Presents proposals and design solutions professionally and confidently
Sells on quality, solutions, service and value — not price alone
Manages Interior Plant Services maintenance contracts, enhancements and installation projects
Schedules and coordinates work with teammates, customers, vendors and subcontractors
Oversees project execution to meet quality, schedule and cost goals
Proactively manages scope changes, change orders and customer expectations
Completes project administration tasks accurately and on time
Reviews estimated results compared to actual job performance and applies lessons learned
Supports renewal of maintenance contracts and keeps contracts current
Pursues new customers through referrals, walk-ins, calls, marketing efforts and relationship building
Participates in constructive feedback and conflict resolution with a focus on teammate and customer success
Maintains sincere enthusiasm for plants, service, the environment, our community and our team