Interior Landscaping Service Manager

Dr Delphinium Designs + Events•Dallas, TX

14h•Onsite

About The Position

Dr. Delphinium is seeking an organized, service-minded, and people-focused leader to oversee our Green Tech Team. Our work is guided by a commitment to Connection, Celebration, Ownership, Drive, Integrity, and Creativity — values that shape how we care for our clients, our clients, our plants, and one another. This leadership role is responsible for supporting and developing our Interior Landscaping Technicians while ensuring exceptional client experiences and consistent operational execution. The Interior Landscaping Service Manager serves as the direct leader of the Green Tech Team and works closely with the Operations Manager, Sales team, and other departments to ensure accounts are serviced efficiently, professionally, and to the high standards our clients expect. This role balances employee leadership, scheduling, training, operational coordination, and customer support. The ideal candidate is highly organized, calm under pressure, collaborative, and passionate about both people development and horticultural excellence. This person leads by example, supports accountability, and helps create a positive, solutions-oriented team culture.

Requirements

Previous leadership or supervisory experience preferred
Minimum 3 years of interior plant care, horticulture, or service-industry experience preferred
Strong customer-service mentality with excellent communication and interpersonal skills
Excellent organizational, scheduling, and problem-solving abilities
Ability to coach, motivate, and develop employees
Ability to manage multiple priorities in a fast-paced environment
Calm, tactful, and professional when handling difficult situations
Strong understanding of interior plant care and maintenance practices
Excellent driving record meeting insurance requirements
Proficient with technology, scheduling systems, and communication tools
Must be able to lift and carry up to 50 lbs.
Tobacco-free workplace; adherence to company policy required during working hours
Must pass a pre-employment background check and drug test

Responsibilities

Lead, support, and manage the Green Tech Team
Create and manage technician schedules, routes, and workload distribution
Provide onboarding, training, coaching, and ongoing employee development
Conduct regular ride-alongs and field evaluations to ensure service quality and consistency
Perform quality assurance reporting to ensure standards are being met
Foster accountability, teamwork, and professional growth within the department
Assist with hiring and performance management as needed
Ensure interior plant maintenance and installations are completed efficiently and to company standards
Monitor plant quality, service consistency, and client satisfaction across all accounts
Help technicians prioritize routes and improve service efficiency
Assist in resolving customer concerns, service issues, and operational challenges
Maintain clear communication regarding scheduling changes, staffing needs, and service priorities
Support inventory coordination and operational planning when needed
Work closely with the Corporate Sales Manager on new installations, account transitions, customer requests, and design updates
Collaborate with the Operations Support Manager to align staffing, scheduling, and operational goals
Coordinate with multiple departments to ensure a seamless customer experience
Communicate customer feedback, operational concerns, and service opportunities proactively
Support technicians in delivering thoughtful, professional, and reliable service
Build and maintain strong client relationships through responsiveness and accountability
Ensure technicians represent Dr. Delphinium professionally at all client locations
Help maintain a high level of customer retention and satisfaction