Interior Design Retail Store Manager

Ethan Allen • Jacksonville, FL

12d

About The Position

Ethan Allen’s Interior Design Retail Store Manager is responsible for managing, developing, training, and motivating the design team while maintaining substantial customer contact and achieving sales goals. The manager coaches associates to strengthen the professionalism of design services, supports designers in developing business plans, and partners with each associate to manage design projects, customer relationships, sales volume, design effectiveness, and customer satisfaction. The role holds the team accountable for its goals and for compliance with company policies and procedures.

The manager oversees the design center’s operations and growth, including sales and marketing initiatives, community engagement, financial review, inventory reconciliation, training, and performance appraisals. The position requires practical residential interior design ability, supervisory experience, and the capacity to review and provide feedback on design projects using technical and creative skills in color and space planning. The role requires working evenings, weekends, and holidays, and a valid driver’s license unless an approved alternative means of transportation is available during all business hours.

The starting base salary is $65,000 to $80,000, depending on experience. Eligible design leadership roles may also earn monthly incentive compensation based on sales growth from prior periods. Ethan Allen offers a range of benefits, with availability varying by employee classification.

Requirements

• Bachelor’s degree or equivalent and at least five years of experience; or high school diploma or equivalent and at least ten years of progressive relevant work experience and practical interior design experience; or a combination of both.
• Proven sales background in residential interior design.
• Broad knowledge of interior design and effective sales techniques.
• Supervisory experience.
• Entrepreneurial attitude and approach, with strong communication and organizational skills.
• Ability to lead a team and manage the design process, including reviewing and providing feedback on design projects using technical and creative skills in color and space planning.
• Demonstrated ability to practice residential interior design.
• Ability to train and coach associates in design, product knowledge, sales performance, and customer service.
• Availability to work holidays, evenings, and weekends.
• Valid driver’s license, except where the company accepts an alternate means of transportation available for use during all business hours that enables the associate to perform the job duties.

Responsibilities

• Manage the overall design center and develop, train, motivate, and coach the design team.
• Maintain a high level of customer contact while achieving sales goals and holding the team accountable for established goals and benchmarks.
• Coach associates to improve the professionalism of design services and help designers develop business plans to increase market reach and revenue.
• Partner with associates to manage design projects, customer contacts and relationships, sales volume, design consultant effectiveness, and customer satisfaction.
• Drive new business and sales through grassroots marketing, local business partnerships, Trade business development including PPP, social media, blogs, online forums, and other digital channels.
• Perform functions necessary for the development of written business.
• Review monthly P&L statements with the Market Design Leader and Market Operations Leader.
• Develop and participate in local community programs that increase Ethan Allen’s exposure and awareness.
• Complete performance appraisals in accordance with company policy.
• Ensure adherence to company policies, including the Code of Conduct and policies concerning workplace harassment, sexual harassment, discrimination, and retaliation.
• Guide key personnel to support sales growth, financial integrity, and protection of company assets.
• Implement company policies and procedures, monitor compliance, and hold the team accountable for compliance.
• Conduct design center training sessions and participate in corporately sponsored training to develop the team and business.
• Set monthly and quarterly goals with designers in the design center.
• Contribute ideas and suggestions for policy changes that affect design center growth.
• Participate in and ensure proper reconciliation of inventories.
• Propose innovative strategies that support business growth and improvement.
• Perform other duties as required.

Benefits

• 401(k) plan with employer contributions
• Medical plans with prescription drug coverage
• Health Savings Account with employer contributions
• Dental plan
• Vision plan
• Basic group term life and accidental death and dismemberment insurance
• Supplemental group term life and accidental death and dismemberment insurance
• Dependent group term life insurance
• Short- and long-term disability
• Business travel accident life insurance
• Health care and dependent care flexible spending accounts
• Commuter savings plans for public transit and parking
• Voluntary whole life insurance
• Voluntary critical care insurance
• Voluntary accident insurance
• Employee Assistance Program
• Monthly incentive compensation for eligible design leadership roles based on sales growth

What This Job Offers

• Job Type: Full-time
• Career Level: Manager