Interim Support Lead Part Time-314 Springfield, NJ

Five Below • Springfield, NJ

1d • Onsite

About The Position

The Interim Support Lead is a temporary member of the store management team who supports the business during its busiest time of year or covers a management team member’s leave of absence. Reporting to the Store Manager, this role helps ensure customers have an outstanding shopping experience and supports front-end operations, cash management, merchandising, cleanliness, safety, and sales. During assigned shifts, the Support Lead may serve as Manager on Duty and take responsibility for store operations and staff. The position is hourly and part-time, with a starting wage of $16.42. It requires a flexible schedule, including day, evening, and weekend work, and may include overnight shifts and travel as required.

Requirements

• High school graduate or equivalent.
• At least 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• Ability to work a flexible schedule to meet business needs, including days, evenings, weekends, possible overnight shifts, and travel as required.
• Ability to identify and understand email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
• Ability to remain in a stationary, upright position for 80% of the time.
• Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Ability to frequently climb and descend ladders to retrieve and put away stock.
• Ability to frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Ability to frequently move across the sales floor and between the sales floor and stock room.
• Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
• Ability to frequently operate a cash register, computer, hand-held devices, phone, walkie, and mobile devices.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide customers with personal, welcoming service.
• Train crew members to deliver the B.E.S.T. customer service experience and a fast, friendly checkout.
• Help oversee daily activities of store associates and ensure effective performance and excellent customer service.
• Assist with receiving, unpacking, and organizing new stock for efficient placement on the sales floor.
• Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
• Manage store opening or closing processes, including securing cash, locking doors, setting alarms, and preparing the store for daily operations.
• Support associate onboarding and ongoing training in store policies, product knowledge, and operating procedures.
• Drive sales and control expenses by identifying opportunities to improve merchandising, staff performance, and customer service.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
• Perform additional responsibilities as determined by the Store Manager based on store needs.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED