Interim Support Lead Part Time-6234 Laurinburg, NC

Five Below•Laurinburg, NC

2d•Onsite

About The Position

The Interim Support Lead is a temporary member of the management team who supports store operations during the busiest time of year or to cover a management member’s leave of absence. Reporting to the Store Manager, this role helps ensure every customer has an outstanding shopping experience and upholds Five Below’s values. The Support Lead assists with front-end operations, cash management, merchandising, cleanliness, safety, and sales, and takes on Manager On Duty responsibilities during assigned shifts. This is an hourly position starting at $11.50. The job description notes that it is not all-inclusive and that the Store Manager may assign additional responsibilities based on store needs.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to frequently move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet.
Ability to frequently climb ladders and kneel, bend, twist, and stoop.
Ability to frequently move across the sales floor and between the sales floor and stock room.
Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
Ability to frequently operate a cash register, computer, hand-held device, phone, walkie, and mobile devices.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members wow customers through personal contact.
Train crew members on the B.E.S.T. customer service experience and help ensure guests receive fast, friendly checkout.
Help oversee daily activities of store associates and ensure they perform their duties effectively and provide excellent customer service.
Assist with receiving, unpacking, and organizing new stock so items are efficiently placed on the sales floor.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Manage store opening or closing processes, including securing cash, locking doors, setting alarms, and preparing for daily operations.
Support onboarding and ongoing associate training on store policies, product knowledge, and operational procedures.
Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.