Interim Program Manager, New Hope (4410)

MERCY HOUSE•Bellflower, CA

6d•$75,920 - $75,920

About The Position

The Program Manager is responsible for overseeing the day-to-day operations of the Emergency Shelter Program and ensuring a guest-centered and housing-focused approach. Key duties include coordinating program services, developing community partnerships, and supervising staff, including navigation and outreach teams. This position contributes to maintaining facility security, managing budgets, and fostering positive relationships with community partners, while upholding the agency’s values and mission.

Requirements

Associate's degree and at least 2 years of direct life experience working with long-term homeless, low income, and diverse populations and have a working knowledge of mental health and addictions issue
Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
Ability to perform crisis intervention as needed
Ability to complete job duties that are guest-focused, trauma-informed, and housing-focused
Must have a valid CA drivers’ license
Ability to work effectively with a diverse population; plan, organize and prioritize duties; speak effectively before small groups; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others
Dependability, responsibility and the ability to communicate effectively and respectfully are required skills
Ability to lift, bend, push, and pull up to 50 pounds
Prolonged periods sitting at a desk and working on a computer

Nice To Haves

Desired skills include organizational skills, strong written and verbal communication skills, strong creative thinking skills, attentiveness to details and being customer oriented
Fluency in Spanish is of significant value

Responsibilities

Oversee guest services and ensure a guest-focused, trauma-informed delivery
Coordinate with internal teams ensuring a housing-focused operation
Encourage and discuss progress toward housing with shelter guests
Coordinate calendars and services provided by partner agencies
Oversee the collection and distribution of donations
Assist with monitoring facility security and maintenance
Ensure enforcement of our good neighbor policies
Assist with securing necessary resources
Oversee collection, input, and distribution of intakes/summary sheet /reports
Develop new partnerships with other agencies in order to enhance our current services
Manage program budget
Facilitate Resident Advisory Council and partnership meetings
Maintain active involvement with neighbors, program partners, and community service organizations
Attend meeting with various stakeholders, partners, and organizations
Provide oversight and lead by example in the direction of reporting staff
Oversee the onboarding of new direct reports and coordinate on going trainings
Foster a spirit of teamwork and culture that is consistent with the agency's values
Maintain transparent communication with staff, supervisors, and all agency partners. Appropriately communicate organization information through group meetings, one-on-one meetings, emails, and regular interpersonal communication
Assist and cover shifts including operating a shuttle bus for shelters that operate a shuttle
Assist in various aspects of staff's duties
Assist in coordinating and managing on-site volunteers
Assist in coordinating and managing special group events and holiday events
Provide crisis/conflict intervention
Conduct 90-day, midyear, and annual reviews
Must participate in networking functions and community meetings
Attend staff meetings and training workshops as needed
Assist with general duties (stocking supplies, copies, fax, phone calls, etc.)
Enhance job performance by applying up-to-date professional knowledge gained by attending seminars and conferences and reviewing professional publications
Perform ad hoc projects as appointed by Supervisor