Interim Manager-Scattered Sites (6 Months) (87316)

HomeFirst•San Jose, CA

4d•Hybrid

About The Position

This Interim Manager of Scattered Sites is a temporary 6-month position in which it will oversee HomeFirst’s case management and support services in interim housing programs within the Emergency Housing Division. This Division encompasses all programs serving individuals and families who are homeless and seeking immediate temporary housing or shelter options. Under the guidance of the agency’s Director of Interim Housing Services and Vice President (VP) of Emergency Housing Division, this Manager oversees case management and support services programs in temporary housing and/or shelter settings, such as a shelter-based transitional housing programs, Veterans transitional grant per diem programs, shelter case management services, and others. The goal of case management and support services programs is to provide client centered services that promote exits to permanent housing through various strategies; including support in accessing time-limited subsidies, benefit application, increasing income, family reunification, housing problem solving and linkage to health and community resources, etc.

Requirements

Bachelor’s degree in Social Services or related field (Bachelor's degree may be substituted by 4 years of social services experience, in addition to the requirement below)
Minimum 2 years-management experience within the social services or non-profit sector
Minimum 1 year of progressive management experience, overseeing staff and programs across multiple sites
1 year of experience working in emergency homeless services, management capacity
Valid Ca Driver’s License and ability to be added onto agency fleet insurance

Nice To Haves

Preferred experience in working with the homeless and a demonstrated understanding of Housing First as a model to end homelessness.
Clear understanding of governmental grants including program and financial requirements
Demonstrated ability to develop and maintain priorities and meet established deadlines
High level of flexibility and ability to prioritize appropriately
Demonstrated ability to manage conflict through a trauma-informed lens
Highly developed communication skills, including demonstrated ability to communicate with a wide variety of people, including those who may be experiencing serious mental illness or who may be intoxicated, and to effectively manage conflict.

Responsibilities

Participates in program design and development
Participates in creating policies and procedures manuals
Recruits, hires, trains, and supervises program staff
Ensures enrollment in all agency training courses as required
Provides regular one-to-one supervision with team members as well as conducting team meetings
Provides tracking and reporting for multiple programs
Run program reports to analyze program data and ensure program compliance
Generate reports to communicate program performance and progress
Works to build external partnerships to ensure the highest level of service possible
Coordinates activity and bed capacity with external partners as necessary
Ensures program staff adhere to program goals, objectives, and practices
Initiates and participates in outreach activities as necessary
Leads/facilitates large group meetings and discussions for both program participants and community stake holders
Secures all necessary supplies for multiple programs
Ensures enrollments, assessments, intakes, and other program participant documentation is taken care of and properly kept in compliance with HomeFirst standards
Complete all appropriate data collection, HMIS data entry, paperwork, and tracking of activities
Routinely conduct file audits and facilitate file audit reviews for accuracy
Make timely and accurate decisions in emergency or crisis situations with particular awareness of need for safety of all program participants, staff, or volunteers involved
Know and follow agency and program policies and procedures
Responsible for the implementation and monitoring of services contracts and deliverables identified within multiple contracts
Assist in the development of Case Managers professional growth
Attends community meetings as needed and represents HomeFirst in a professional manner
Other duties as assigned