Interim Loan Servicing Administrator

INTERCOASTAL MORTGAGE LLC•Reston, VA

5d•$50,000 - $65,000

About The Position

Intercoastal Mortgage, LLC is seeking an Interim Loan Servicing Administrator to manage mortgage loans during the interim period between loan closing/funding and the transfer of servicing to the applicable investor or permanent servicer. This role ensures accurate processing of borrower payments, proper administration of escrow, maintenance of loan records, and timely completion of servicing responsibilities until the servicing transfer date. The Administrator will collaborate with Post-Closing, Secondary Marketing, Accounting, and other internal departments to facilitate a smooth and accurate servicing transfer and to resolve any borrower or loan-level issues that arise during this interim period.

Requirements

High school diploma or equivalent required.
Two to four years of experience in mortgage servicing, post-closing, mortgage operations, escrow administration, or a related mortgage banking function preferred.
Experience with interim servicing and servicing transfers strongly preferred.
Experience working within a mortgage servicing or loan origination system preferred.
Working knowledge of mortgage loan servicing and the mortgage loan lifecycle from closing through servicing transfer.
Understanding of principal, interest, tax, and insurance payment processing and escrow administration.
Familiarity with servicing transfer requirements and applicable mortgage servicing regulations.
Strong mathematical, reconciliation, and analytical skills.
Strong attention to detail and ability to maintain accurate loan and financial records.
Ability to research and resolve payment, escrow, and servicing discrepancies.
Strong organizational skills with the ability to manage multiple loans, deadlines, and servicing transfer dates.
Strong written and verbal communication skills and the ability to professionally interact with borrowers, investors, servicers, and internal business partners.
Proficiency with Microsoft Office applications, particularly Excel, and the ability to learn mortgage servicing systems.
Ability to work independently and effectively manage time-sensitive servicing responsibilities.

Nice To Haves

Associate’s or bachelor’s degree in business, finance, accounting, or a related field preferred.

Responsibilities

Service newly closed mortgage loans from funding through the effective transfer of servicing to the applicable investor or permanent servicer.
Monitor the interim servicing pipeline and ensure loans are appropriately established, maintained, and transferred within required timeframes.
Maintain accurate loan and borrower information within the servicing system.
Review loan information for accuracy and resolve servicing discrepancies prior to transfer.
Coordinate with internal departments to address issues that may delay or impact the transfer of servicing.
Receive, process, and accurately apply borrower payments received during the interim servicing period, including principal, interest, taxes, insurance, and other applicable amounts.
Research and resolve payment discrepancies, unapplied funds, returned payments, and other payment-related issues.
Maintain and administer escrow funds during the interim servicing period.
Process tax, insurance, mortgage insurance, or other required escrow disbursements when due prior to the transfer of servicing.
Ensure appropriate accounting and reconciliation of borrower and escrow funds.
Coordinate the transfer of servicing to investors and permanent servicers.
Ensure required loan, payment, escrow, and servicing information is accurate and transmitted to the receiving servicer.
Prepare and/or coordinate required servicing transfer notifications and related borrower communications.
Reconcile loan balances, escrow balances, payments, and other servicing activity at the time of transfer.
Research and resolve discrepancies identified during or following the servicing transfer process.
Respond to requests from investors or receiving servicers regarding interim servicing activity.
Serve as a point of contact for borrowers during the interim servicing period.
Respond to borrower questions regarding payment amounts, payment application, escrow accounts, loan balances, servicing transfer, and other servicing-related matters.
Research and resolve borrower inquiries in a timely and professional manner.
Provide borrowers with appropriate information regarding the transfer of their loan to the new servicer.
Maintain accurate documentation of borrower communications and servicing activity.
Reconcile interim servicing accounts and loan-level activity.
Coordinate with Accounting to ensure payments, escrow funds, fees, and other servicing transactions are accurately recorded.
Prepare and maintain reports related to the interim servicing portfolio, payment activity, escrow balances, and servicing transfers.
Identify and resolve outstanding items prior to or following servicing transfer.
Perform interim servicing activities in accordance with applicable federal and state mortgage servicing requirements, investor guidelines, and Company policies and procedures.
Ensure required borrower notices and servicing transfer communications are completed accurately and within applicable timeframes.
Maintain complete and accurate servicing records to support audits, quality-control reviews, and regulatory requirements.
Identify potential servicing errors, compliance concerns, or operational risks and escalate them appropriately.
Protect confidential borrower and financial information in accordance with Company requirements.