Interim Director of Operations – Employment Services

RISE Services LLC•Fredericksburg, VA

10d•$55,000 - $65,000•Hybrid

About The Position

RISE Services is seeking an experienced and motivated Interim Director of Operations – Employment Services to provide operational leadership across our employment and community-based service programs. This is a leadership position for someone who thrives in fast-paced human services environments and can balance operational oversight, staffing coordination, compliance management, and strategic problem-solving while supporting individuals with disabilities in achieving meaningful community employment outcomes. The Director of Operations plays a critical role in ensuring operational stability, staffing alignment, service quality, compliance oversight, and organizational growth across service regions. RISE Services is a growing human services organization specializing in Individual Supported Employment, Community-based services, Housing support coordination, and Workforce development and stabilization services for individuals with disabilities. We are committed to high-quality, person-centered services while maintaining strong operational and compliance standards within highly regulated funding environments.

Requirements

Leadership experience in human services, behavioral health, healthcare, employment services, or related fields
Experience supervising teams and coordinating operations
Strong organizational and problem-solving skills
Experience managing staffing and operational workflows
Knowledge of documentation compliance and regulated service environments
Ability to manage competing priorities in fast-paced settings
Strong communication and leadership skills
Medicaid-funded services
Employment services
Community-based programs
Housing or supportive housing services
Case management or EHR systems
Operational tracking platforms
Scheduling & Availability Expectations
Occasional early morning or evening operational communication
Periodic weekend availability for urgent operational matters
Regional travel within service areas
Responding to staffing or service coverage issues as needed
Remain calm under pressure
Can make operational decisions independently
Support accountability while maintaining professionalism
Value teamwork and operational consistency
Can build systems and improve workflows
Are adaptable and solution-focused
Resume
Cover Letter (preferred)
Professional references

Nice To Haves

Experience with CaseWorthy and Monday.com
Experience with Medicaid-funded services
Experience with Employment services
Experience with Community-based programs
Experience with Housing or supportive housing services
Experience with Case management or EHR systems
Experience with Operational tracking platforms

Responsibilities

Operational leadership and program oversight
Staffing coordination and scheduling support
Service utilization and workflow management
Compliance and documentation oversight
Systems governance and operational accountability
Leadership support during staffing shortages or operational disruptions
Oversight of employment and housing-related operational services
Support program growth, operational consistency, and service stability
Oversee operational performance across employment service programs
Monitor staffing coverage and scheduling efficiency
Support service continuity during vacancies and staffing shortages
Ensure compliance with documentation and service standards
Monitor utilization, operational workflows, and KPIs
Support operational systems including CaseWorthy and Monday.com
Assist with hiring, onboarding, and leadership development
Support housing-related operational coordination
Lead workflow standardization and process improvement initiatives
Collaborate with executive leadership on operational planning and expansion efforts