Interim Coordinator - IT Helpdesk support

Air Inuit • Montreal, QC

8d • Hybrid

About The Position

Responsible for achieving the expected results or carrying out action plans related to the sustainability of the technology park, notably through the administration of servers, technical assistance to employees when using IT tools and the communication of good use practices. Supervises the members of his team. Participates in the development of budgets, action plans, objectives and strategies for his sector. Proposes and ensures the implementation of guidelines from higher levels. Sees to the achievement of objectives on time with allocated resources. When dealing with complex and new problems, intervenes and recommends appropriate solutions. In the absence of an expert, can also act as the reference person in his area of expertise.

Requirements

• University degree in computer science or equivalent experience.
• Minimum 8-12 years of experience in a similar position.
• Excellent knowledge of the MSWindow environment, and hardware.
• Excellent knowledge of MSOffice (OneNote, Excel, Word, Outlook, Visio, Project).
• Good knowledge of the services and technologies most used in business (VPN, Citrix, Active Directory, Microsoft Exchange, etc.).
• A natural leadership is necessary.
• Excellent oral and written communication.
• Excellent time management skills and ability to prioritize work while meeting deadlines under pressure (stress tolerance).
• Excellent ability to manage a small work team while keeping the team motivated and results oriented.
• Attention to detail and problem-solving skills.
• Bilingual (French-English).
• Enthusiasm for learning.
• Available to travel to Nunavik (Quebec internal flights). Between 4 to 10 times a year for a trip of 2 to 3 days on average.

Nice To Haves

• Knowledge of industry best practices (ITIL is an asset).

Responsibilities

• Assume the role of coordinator for the IT support offered to Air Inuit users, whose main office is in Montreal in addition to about twenty satellite offices in northern Quebec.
• Coordinate efforts devoted to the execution of IT projects (deployment of IT software and equipment).
• Manage purchasing and maintain inventory of IT software and hardware.
• Manage employee performance evaluations (including their development and training).
• Implementation of processes that ensure alignment with business needs and that align with the service levels of industry best practices.
• Rigorously monitor and improve procedures and processes in order to optimize the quality of the services offered.
• Ensure the creation and development of an internal knowledge base.
• Track and analyze trends in support center requests and generate statistical reports.

Benefits

• Registered Retirement Savings Plan (RRSP).
• Comprehensive group insurance (life, medical and dental care, short- and long-term disability) fully paid by Air Inuit.
• 3 weeks of vacation (6%) to recharge.
• Quick, easy access to healthcare professionals through our telemedicine program (for you and your eligible dependents).
• Access confidential support through our Employee and Family Assistance Program (EAP).
• Worldwide flight privileges through our agreements with multiple airlines.
• Plan your retirement with peace of mind through our retirement allowance program.
• Exclusive corporate discounts, profit sharing, and performance-based compensation programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level