Interface Resource & Referral Counselor

William James College•Newton, MA

6d•Remote

About The Position

The William James INTERFACE Referral Service is a mental health and wellness referral Helpline available Monday, Wednesday, and Friday, 9 am-5 pm and Tuesday and Thursday 8 AM-6 PM EST. This is a free, confidential referral service for members of subscribing communities. Callers from these subscribing communities are matched with licensed mental health providers from our extensive database, on average, within 1-2 weeks of their call to INTERFACE. Each referral best meets the location, insurance, and specialty needs of the caller. This position provides resource and referral guidance and therapeutic matching to callers of the INTERFACE helpline as well as serves as an ambassador for the service to all callers and stakeholders. This is a full-time (35 hours/week) position. This position is fully remote with occasional requirements to come to the College in Newton, MA.

Requirements

Degree in psychology, mental health counseling or social work, license eligible or licensed in Commonwealth of MA preferred
Ability to speak with callers and communicate in writing in a language other than English, and Spanish is strongly preferred
1-2 years of experience in clinical services is highly preferred
Access to reliable, secure high-speed internet and a private setting to maintain confidentiality
Skill in both verbal and written communication, fluent in second language preferred
Strong interpersonal and communication skills
Experience with phone triage in a clinical setting preferred
Applicants must be authorized to work in the United States at the time of hire and be able to perform the essential functions of the position.

Responsibilities

Complete intakes during dedicated daily line coverage hours
Provide basic counseling and psycho-education to callers who are seeking coordinated therapeutic matches for mental health and wellness services, following the well-established protocols of the service
Provide follow-up services and case management to assigned cases
Research and identify resources for the INTERFACE website and database including working with IT and other staff
Recruit clinicians for inclusion in the database while conducting provider searches, assist the recruitment team in updating or adding profiles in coordination with recruitment team
Attend trainings and staff meetings for best practice resource and referral
Ability to work occasional evening or weekend hours, including in the communities we serve at community related marketing events.
Perform other duties as assigned that are consistent with the responsibilities and objectives of the position and the mission of the College