Interface Resource & Referral Counselor

William James College, Inc.•Newton, MA

7d•$50,000 - $55,000•Remote

About The Position

William James College is seeking an Interface Resource & Referral Counselor to provide guidance and therapeutic matching to callers of the INTERFACE helpline. This is a full-time (35 hours/week) position that is fully remote, with occasional requirements to come to the College in Newton, MA. The INTERFACE Referral Service is a mental health and wellness referral Helpline available Monday, Wednesday, and Friday, 9 am-5 pm and Tuesday and Thursday 8 AM-6 PM EST. It is a free, confidential referral service for members of subscribing communities, matching callers with licensed mental health providers based on their location, insurance, and specialty needs.

Requirements

Degree in psychology, mental health counseling or social work.
License eligible or licensed in Commonwealth of MA preferred.
Ability to speak with callers and communicate in writing in a language other than English, and Spanish is strongly preferred.
1-2 years of experience in clinical services is highly preferred.
Access to reliable, secure high-speed internet and a private setting to maintain confidentiality.
Skill in both verbal and written communication, fluent in second language preferred.
Strong interpersonal and communication skills.
Experience with phone triage in a clinical setting preferred.
Applicants must be authorized to work in the United States at the time of hire and be able to perform the essential functions of the position.

Nice To Haves

Spanish language proficiency is strongly preferred.
Fluent in a second language is preferred.
Experience with phone triage in a clinical setting is preferred.

Responsibilities

Complete intakes during dedicated daily line coverage hours.
Provide basic counseling and psycho-education to callers seeking coordinated therapeutic matches for mental health and wellness services, following established protocols.
Provide follow-up services and case management to assigned cases.
Research and identify resources for the INTERFACE website and database, working with IT and other staff.
Recruit clinicians for inclusion in the database while conducting provider searches, and assist the recruitment team in updating or adding profiles.
Attend trainings and staff meetings for best practice resource and referral.
Ability to work occasional evening or weekend hours, including at community-related marketing events.
Perform other duties as assigned that are consistent with the responsibilities and objectives of the position and the mission of the College.