Intercompany Specialist

DQS • Schaumburg, IL

5d

About The Position

The Intercompany Specialist supports customer service and audit scheduling operations. The role manages incoming and outgoing intercompany office requests, maintains client records and communications, coordinates customer issue resolution, and schedules management systems audits with appropriately qualified auditors. The specialist works with customers, auditors, internal departments, and global offices to keep audit schedules and timelines on track, communicate updates, and complete post-audit processes. The position also follows departmental procedures and quality requirements and performs additional duties or special projects as assigned by the Customer Service Manager or Director, Customer Service & Innovation.

Requirements

• Three to five years of customer service-related experience.
• Extensive experience with Outlook, Microsoft Office Suite, and Dynamics CRM.

Nice To Haves

• A BS/BA degree is preferred.

Responsibilities

• Understand customer service (K3) and planning (K4) processes and their key activities.
• Maintain accurate client contact information and account records in company systems.
• Coordinate with internal departments to resolve customer issues promptly and professionally.
• Document communications with customers, auditors, and global offices in the appropriate systems.
• Complete the post-audit process for incoming office requests.
• Manage incoming and outgoing intercompany office requests through the designated office request system.
• Follow departmental procedures, quality requirements, and established processes.
• Schedule management systems audits for incoming office requests using appropriately qualified auditors.
• Coordinate with global offices to schedule audits for outgoing office requests and ensure auditors meet qualification requirements.
• Coordinate audit schedules and timelines with customers, auditors, and global offices to support timely and efficient delivery.
• Promptly communicate scheduling changes, cancellations, and updates to customers, auditors, and global offices.
• Perform additional duties and special projects as assigned by the Customer Service Manager or Director, Customer Service & Innovation.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed