Interchange Business Analyst

Fiserv•Hagerstown, MD

5h•Onsite

About The Position

As an Interchange Business Analyst, you will evaluate interchange qualification performance and investigate issues tied to merchant transaction submissions across Fiserv platforms. You will work with clients and cross-functional teams to identify root causes, interpret card brand rules, and recommend corrective actions. Your work helps reduce financial risk, improve client outcomes, and support accurate transaction processing.

Requirements

3+ years of experience in financial services, banking, payment processing, credit card processing, or a related risk-focused environment
3+ years of experience analyzing card interchange processes, qualification outcomes, transaction exceptions, or merchant submission issues
3+ years of experience performing root cause analysis, trend analysis, and issue resolution in a client-facing or operational environment
Experience communicating technical findings, issue impacts, and recommended actions to clients and internal stakeholders
Experience configuring, supporting, or maintaining automation reporting, automated services, or similar operational workflows
Experience learning new systems, tools, and workflows quickly, including use of proprietary platforms such as IMS or similar systems, with the ability to ramp up through on-the-job training
Experience using artificial intelligence (AI) tools such as Microsoft Copilot, effective prompting techniques, or similar productivity tools in an analytical work environment
Bachelor's Degree in Business, Finance, Analytics, or a related field or equivalent combination of education, related experience and/or military experience

Nice To Haves

Experience working with card brand rules and regulations
Experience with transaction processing systems and payment platform operations
Experience collaborating across operations, client support, technology, and product teams
Certified Business Analysis Professional (CBAP) certification or equivalent certification or equivalent combination of education, related experience and/or military experience

Responsibilities

Analyze downgraded and reclassified card transactions to determine root causes and document findings with clear supporting evidence
Trend client interchange performance and identify patterns, exceptions, and drivers that affect qualification outcomes
Communicate research findings, issue impacts, and recommended actions to clients in a clear and actionable manner
Validate test files during key implementation timeframes to support upcoming association changes and reduce operational impact
Partner with internal teams to investigate issues, align on resolution steps, and provide guidance on interchange-related questions
Configure or support automation-related reporting and services to improve analysis, monitoring, and operational efficiency
Build working knowledge of interchange processes, merchant submissions, card brand rules, and Fiserv platform requirements to support accurate analysis
Use artificial intelligence (AI) tools such as Microsoft Copilot, prompting techniques, or similar technologies to improve research, analysis, and workflow efficiency

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
Eight Employee Resource Groups to foster a collaborative culture and expand your network
Unparalleled professional growth with training, development, and internal mobility opportunities
Medical, dental, vision, life, and disability insurance options available from day one
Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan
Tuition assistance and reimbursement program
Paid parental and military leave