Interactive Teller

Chartway Federal Credit Union•Virginia Beach, VA

5d•$19 - $20•Onsite

About The Position

The Interactive Teller is responsible for accurately assisting members with their financial transactions on share and loan accounts as requested and providing information to members regarding membership, new accounts, loans, and all other services of the Credit Union. Reports to the Interactive Teller Manager.

Requirements

Ability to effectively respond to member inquiries in a positive and courteous manner.
Ability to work in a fast paced environment with high traffic volume.
Engaging and effective communicator, primarily through the ITM technology.
Ability to multi-task by operating multi-monitors and software systems at the same time.
Knowledgeable with Word and Excel
Ability to make quick decisions that will protect the Credit Union from potential losses.
Ability to respond, establish and maintain control when handling challenging interactions while simultaneously representing Chartway with the highest degree of professionalism.
Ability to successfully recommend Chartway products and services to achieve organizational and member financial goals.
Approximately one year of cash handling and customer service experience.
Good credit history for consideration.
Salary requirements must be included
Resumes must be accompanied by a Chartway Employment Application for consideration.

Nice To Haves

Bilingual in Spanish is preferred but not required

Responsibilities

Deliver an exceptional member experience through ITM technology. The experience will include accurate and efficient transaction processing and friendly and professional service delivery.
Ability to consistently follow check processing protocols and make accurate, independent decisions on items presented
Responsible for processing member financial transactions including deposits, withdrawals, loan payments, transfers, and check cashing.
Ability to maintain a workstation that projects a positive brand image.
Deepening member relationships by providing information concerning products and services that would complement the existing relationship with the credit union.
Take ownership for resolving member requests and providing follow up to ensure member satisfaction.
Utilize “available” time efficiently, consistently adhering to availability, adherence to schedule and interaction goals.
Project a professional and friendly image at all times.